An Electronic-Service (E-Service) can be defined as a collection of network-resident software programs that collaborate for supporting users in both accessing and selecting data and services of their interest present in a provider site. Examples of eservices are e-commerce, e-learning, e-government, e-recruitment and e-health applications. E-Services are undoubtely one of the engines presently ...

Society looks to science and technology when confronted with challenges such as terrorism, climate change, ageing society, and sustainable consumption. However, not all change is perceived by all stakeholders to be positive. The public sector has an increasing role in influencing the application of modern technologies: policy makers are confronted with technological challenges with far-reaching...

In what case do you like reading so much? What about the type of the web mining applications in e commerce and e services book? The needs to read? Well, everybody has their own reason why should read some books. Mostly, it will relate to their necessity to get knowledge from the book and want to read just to get entertainment. Novels, story book, and other entertaining books become so popular t...

E-Commerce is contributing in performing the tasks beyond national boundaries and time zones. While it is gaining momentum in developed countries, developing countries are trying to catch up with them. The question is with limited resources can the developing countries meet the challenge? This paper discusses the phenomenal growth in the Indian continent and a shift in perceptions and attitudes...

This research aims to investigate the process and factors for developing customer loyalty through eservice quality experience. Based on previous studies on e-loyalty and loyalty, we developed an integrated model of e-loyalty antecedent factors by testing the eTailQ scale including website quality, security/privacy, value perception, reliability and customer support which are mediated through tr...

ERP Future 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Felix Piazolo and Michael Felderer Part I Keynotes Crossing the Boundaries: e-Invoicing/e-Procurement as Native ERP Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Christian Huemer, Marco Zapletal and Philipp Liegl Returning Lost Elements in the Sales Process: Manum D...

Value assessment of e-government services remains a challenging task. In this study, we apply a value creation model of electronic business and value for money assessment approach of e-government service in an attempt to better understand value creation from the municipality perspective. By conducting semistructured interviews and analysis of e-government service data we investigate how digital...

Past decade saw much hype in the area of information technology. The emerging of semantic Web makes us ask if it is another hype. This paper focuses on its potential application in Internet commerce and intends to answer the question to some degree. The contributions are: first, we find and examine twelve potential advantages of applying semantic Web for Internet commerce; second, we conduct a ...

While healthcare is the biggest service industry on the globe it has yet to realize the full potential of ehealth, which is in stark contrast to other e-business initiatives such as e-government and eeducation, e-finance or e-commerce. This is due to many reasons including the fact that the healthcare industry is faced with many complex challenges in trying to deliver cost-effective, highvalue,...

In this article, we look at the reasons why the introduction of the public sector Internet Marketplace – ehandel.no – has thus far not been a success in the County Municipality of Sør-Trøndelag (STFK), as compared to the original ambitions regarding usage volume for this channel. To look into the situation, we have interviewed users of ehandel.no in STFK, and in other public organizations which...