i n troduction: around the world, a large number of projects have been developed with the aim of assessing patient satisfaction especially in hospitals. as an important indicator of the quality of health care system, patients’ perception of health care has been the center of attention over the recent 20 years. m e th od: 402 patients who were hospitalized in teaching hospitals affiliated to the...

This paper presents a learning satisfaction model that examines the determinant factors for student learning satisfaction in a blended e-learning environment. Conformation factor analysis was performed to test the reliability and validity of the measurement model. The partial least squares method was used to evaluate the causal model. The results indicated that the learning climate, perceived v...

Research into the adoption and satisfaction level of academic electronic textbooks (etextbooks) by students continues to proliferate as e-textbooks become more commonplace. To date this research has indicated that either students prefer print textbooks to e-textbooks or the results are inconclusive. Prior research on the overall acceptance of technology suggested that females are significantly ...

While the importance of customer loyalty has been recognized in the marketing literature for at least three decades, the conceptualization and empirical validation of a customer loyalty model for e-service context has not been addressed. This paper describes a theoretical model for investigating the three main antecedent influences on loyalty (attitudinal commitment and behavioral loyalty) for ...

Nowadays E-tailing has grown tremendously fast, which bring intensive competition in online business. E-tailers pay more attention to website management to acquire and retain customers. Information quality of website is vital to gaining and increasing customer loyalty in online market. This study validates that information quality has direct effect on customer satisfaction, and it investigates ...

This paper examines the role of expectation and satisfaction in influencing citizens’ intention to continue using electronic government services. In order to investigate the key factors that affect an individual’s use of Information and Communication Technology within the context of electronic government, a framework combining Social Cognitive Theory and Expectation-Confirmation Theory is used ...

Public satisfaction measurement is the best way to evaluate the implementation effects of government process reengineering (GPR). The research on public satisfaction of electronic government is almost adapted from research on customer satisfaction, and is mainly about e-gov websites or various types of public services, while rare attention has been paid to the implementation results of GPR. Thi...

Online service quality has a significant influence on many important aspects of electronic commerce (e-commerce). However, there are few quantitative studies on the investigation of the main affecting factors of the online service quality focused on the market in China, which is one of the developing countries with the highest online population growth. This paper is an attempt to identify the m...

This non-experimental, causal study related to examine and explore the relationships among electronic service quality, customer satisfaction, electronics recovery service quality, and customer loyalty for consumer electronics e-tailers. This study adopted quota and snowball sampling. A total of 121 participants completed the online survey. Out of seven hypotheses in this study, five were suppor...

Over the past decade, numerous studies examined the critical factors that affect the learning outcomes and student satisfaction in asynchronous online learning courses including learning management systems (LMS). This research focuses on the effects of learner’s psychological variables (e.g., self-efficacy) and psychological learning process (e.g., self-regulated learning management) on student...