BACKGROUND Healthcare service innovations are considered to play a pivotal role in improving organisational efficiency and responding effectively to healthcare needs. Nevertheless, healthcare organisations encounter major difficulties in sustaining and diffusing innovations, especially those which concern the organisation and delivery of healthcare services. The purpose of the present study was...

This article examines the diffusion and adoption process of an electronic service delivery innovation, which can be seen as an example of e-policing – called SMS-alert – among Dutch police forces. Important is not only to pay attention to the question how an innovation has spread-and the factors and mechanisms that stimulated or frustrated this process-but also to the reasons why an innovation ...

The field of service design is expanding rapidly in practice, and a body of formal research is beginning to appear to which the present article makes an important contribution. As innovations in services develop, there is an increasing need not only for research into emerging practices and developments but also into the methods that enable, support and promote such unfolding changes. This artic...

The research into consumer choices and acceptance of new products and services is normally discussed within the framework of diffusion of innovations and has traditionally relied on identifying consumer characteristics while focusing on the characteristics of innovations. The purpose of this study is to examine the impact of Identity theft on the perceived level of security mad trusting E-Comme...

Innovation in information and communication technology has a great potential to create large impact on modern healthcare. However, for the new technologies to be adopted, the innovations have to be meaningful and timely, taking into account user needs and addressing societal and ethical concerns. In this paper, we focus on ICT innovations related to home healthcare domain, in which patient safe...

Under the modern of division of labor, the relations between the service and manufacturing industry have become more and more close and interactive. This paper analyzes the relationship and the mechanism of the service and manufacturing industry and put forward the four modes. And from the viewpoint of increasing industry relevance, service outsourcing, enhancing the core innovations ability as...