The relationship of employee job satisfaction with customer service quality evaluation and customer loyalty is studied. A study of the UK financial services industry finds that, contrary to previous research, employee job satisfaction does not affect customers’ perceptions of service quality; but there is a relationship between job satisfaction and one measure of customer loyalty repurchase int...

This paper presents a formal framework for human behavior modeling, analysis and validation. It proposes a competencies model for representing the position profile of an employee/candidate and it uses the Hierarchical Decision Process Petri nets (HDPPN) for simulating the behavior of an employee/candidate in a given business process. The competencies model consists of a definition model, an eva...

Globalization presents organizational leaders with a series of challenges towards developing, building, and creating effective groups/teams within the modern work environment. While a culturally diverse work environment poses unique challenges to group formation within the 21st century, a review of Romans Chapter 1-3 suggests evidence of this organizational phenomenon existed millennials ago. T...

This article examines the prevalence of vested private pension benefits in 1979 as reported by full-time private wage and salary workers actively participating in pension plans. It also analyzes the effect of selected demographic, economic, labor-force, and plan characteristics on vested status. Years of participation in a plan was by far the most important predictor of vested status. Age was p...

BACKGROUND Away-from-home eating is an important dietary behavior with implications on diet quality. Thus, it is an important behavior to target to prevent and control childhood obesity and other chronic health conditions. Numerous studies have been conducted to improve children's dietary intake at home, in early care and education, and in schools; however, few studies have sought to modify the...

Additional findings are presented from a 2012 nationwide survey of 2,072 occupational health nurses regarding how they achieved competence in respiratory protection, their preferred methods of learning, and how they motivated employees to use respiratory protection. On-the-job training, taking a National Institute for Occupational Safety and Health spirometry course, or attending professional c...

The occupational health area is developing models with a variety of methods to address and prevent job stress at the organization-level. A review of literature on employee assistance program (EAP) was conducted to explore relevant methods from its perspective. Result reveals that EAP is a potential good partner in the efforts to prevent Job stress at organization-level. Keywords-job stress; str...

Managers increasingly understand that employee engagement is a prerequisite for high performance. This article examines how job, work environment, management and organizational factors influence levels of engagement among healthcare employees. Original data come from the Ontario Hospital Association-NRC Picker Employee Experience Survey, involving over 10,000 employees in 16 Ontario hospitals. ...

A distinctive characteristic of this area of globalization is the voluminous flow of information, as seen in today’s workplaces. With the increasing importance of information as a valuable asset, the mainstream acceptance of the internet and its enabling technology comes as no surprise at all. Many organisations today deploy internet and mobile devices as they believe that their employees need ...

The aim of this study was to provide insight into the differential relationships between job characteristics (job demands and resources) and employee functioning by examining the psychological and motivational processes involved. Drawing on self-determination theory, we tested a model in which job demands are positively related to negative manifestations of employee functioning (psychological d...