Workforce diversity is one of the cornerstones of Indian Information Technology (IT) sector’s success as companies need to leverage the skills and talent of a diverse pool of employees. Diversity initiatives and programs in organizations are essentially implemented in order to improve the overall organizational diversity climate. Studies undertaken on diversity climate have revealed that a heal...

Human resources are the life-blood of any organization. Even though most of the organizations are now a days, found to be technology driven, yet human resources are required to run the technology. They are the most vital and dynamic resources of any organization. With all round development in each and every area of the economy, there is stiff competition in the market. With this development and...

A missing element in discussions of ethical leadership is: What happens to enforcement of ethics if it is the managers who are behaving unethically? In this article we address this question by describing a framework of upward ethical leadership. This framework expands conceptualizations of leadership beyond top-down models to a view that considers employees to be active participants in the lead...

This study uses qualitative methods to better understand how the informal learning of frontline employees influenced their customer relationship skills in dealing with patrons at gaming tables, in the hope of achieving positive customer experiences in a competitive environment in Macao. As casino operators need to get their employees to work after limited formal training, they might find that t...

Emotional Intelligence (EI) refers how well an individual’s handle herself or himself and others instead of their technical skills to solve the problem. Creativity makes the individual to think deeply and manage their emotions while applying new knowledge in their organization. A positive attitude toward training and working environment can develop the employee’s emotional intelligence and crea...

Although English language plays an important role in the job of aviation personnel, language needs of these employees have been taken for granted. This study aimed at investigating the extent to which English is used by the employees at Iran Air airport services at Isfahan Airport, the required level of basic language skills in performing their jobs effectively, and the employees’ attitude towa...

IT training research is one of the dominant themes in IS research for the past two decades and has provided a rich knowledge base of tools and techniques to impart IT training to employees (Compeau et al. 1995; Sharma and Yetton 2007). IT training is a critical enabler of information system acceptance and use, because employees who undergo training have higher positive attitudes than those who ...