Understanding the nature and sources of human identity is an important objective in the study of a variety of social problems. Scholarly and popular writing on the cultural determinants of economic disadvantage underscores this point. Some analysts (e.g., Edward Banfield 1970, Thomas Sowell 1994, John McWhorter 2000, and John Ogbu 2003, to name a varied few) have hypothesized that a causal conn...

The idea that rituals are crucial to human behavior is consistent with the arguments of different social scientists who have used this concept to analyze and examine society such as Durkheim, Goffman, Collins, Douglas, Rappaport, Kertzer, Myerhoff, Alexander, Warner, and Bellah. However, despite the work of scholars such as these the concept of ritual has been underutilized, if not often ignore...

Kirjastot ovat malliesimerkkejä siitä, että asiakkaiden hyväksi tehty työ jää helposti asiakkaille näkymättömäksi. Sujuvan palvelun kohdalla on helppoa, Erving Goffmanin teatterimetaforaa lainatakseni, eläytyä kaiken toimivuuteen asiakaspalvelun lavalla niin huolella, takahuoneen puolella vaadittu valtava unohtuu asiakkaalta