Customer satisfaction and client orientation concepts are needed in all service providing organisations, including those engaged in construction and infrastructure provision within the public sector where the public perception about their services is at its lowest. This study measures the expectations and perceptions of various service elements among clients of Military Engineer Services (MES) ...

Compared to nonexperts, expert sources have been considered to elicit more processing of persuasive messages because of expectations that the information is likely to be valid or accurate. However, depending on the position of an advocacy, source expertise could activate other motives that may produce a very different relation from that found in past research. When messages are counterattitudin...

In this cross-sectional study, we surveyed 89 students from four courses to elicit their expectations of the nature of the skills and knowledge, and the degree of self-management and collaboration, which was required for their courses. We compared their responses to the expectations set out in the New Zealand Qualifications Framework. We also sampled a small number (6) of lecturers and compared...

Personal firewalls are recognized as the first line of defense for personal computers. However, the protection they afford depends strongly on their correct configuration [4]. Therefore, their usability is key to their effectiveness. In particular, as users become increasingly mobile, it is important for them to be able to judge whether their computer is secure enough for the usage context at h...

This paper presents experimental evidence from a monetary sticky price economy in which output and inflation depend on expectations of future inflation. In the unique stationary rational expectations equilibrium (REE) nominal demand shocks cause output and inflation to be white noise. In the experimental sessions, however, output and inflation display strong persistence and regular cyclical pat...

Consideration sets provide a standard tool for the exploration of consumer choice. It is appropriate to analyze it as a fuzzy set because not all the brands of a certain category of products or services that belong to it are considered of the same importance. In this work we propose an alternative operationalization of the aggregate fuzzy consideration set. It is based on a new approach for lin...

BACKGROUND The environment for medical education in Iraq has been difficult for many years. The 2003 invasion of Iraq accelerated a steady emigration of faculty and graduates. Kidnappings and deaths of doctors became commonplace. To understand current career plans, expectations and perceptions of medical students, three Baghdad medical schools were surveyed. METHODS Written questionnaires wer...

As globalization steams ahead, China continues to open its borders and interact with the rest of the world. Along with the obvious industrial and economical exchange in ideas, the cultural impact of this phenomenon is also becoming apparent. Unfortunately, Chinese are often seen as impolite or even rude by individuals of other cultures. This paper studies cultural and linguistic expectations, a...