A range of influences, technical and organizational, has encouraged the wide spread adaption of Enterprise Systems (ES). Nevertheless, there is a growing consensus that Enterprise Systems have in the many cases failed to provide the expected benefits to organizations. This paper presents ongoing research, which analyzes the benefits realization approach of the Queensland Government. This approa...

This paper proposes Enterprise Business Intelligence Maturity Model that involves thirteen capacity factors, which are (Strategic Management, Performance Measurement, Balanced Scorecard, Information Quality, Data Warehouse, Master Data Management, Metadata Management, Analytical, Infrastructure, Knowledge Management, People, Organization Culture and Change Management). This key objective of thi...

OBJECTIVE to propose a set of indicators as a management tool for a clinical laboratory, by using the balanced scorecard internal business processes perspective. MATERIAL AND METHODS indicators proposed are obtained from different sources; external proficiency testing of the Valencia Community Government, by means of internal surveys and laboratory information system registers. One year testi...

Performance measurement through Balanced Scorecard is giving accurate information about strategies and goals of organizations that linked with their overall performance. It highly useful to assess the process allocation available limited resources decide ways manage, distribute utilize efficiently in different modes. The results reveal significant difference exists amidst profile employees bala...

Nowadays, many enterprises choose to outsource its non-core business to other enterprises to reduce cost and increase the efficiency. Many enterprises choose to outsource their supply chain management (SCM) and leave it to a third-party organization in order to improve their services. The paper proposes an integrated and multicriteria tool useful to monitor and to improve performance in an outs...

Although there is no analytical framework for assessing the organizational benefits of ERP systems, several researchers have indicated that the balanced scorecard (BSC) approach may be an appropriate technique for evaluating the performance of ERP systems. This paper fills this gap in the literature by providing a balanced-scorecard based framework for valuing the strategic contributions of an ...

the comprehensive assessment model considers the financial and non-financial aspects as balanced scorecard. also, for more comprehensive results of the investigation, four aspects of the balanced scorecard were used and then by using fuzzy delphi technique and experts' opinions, the standard aspects of each were achieved in two stages. to determine the importance of each aspect of bsc, the proce...

This study aims to explore the effects of the intellectual capital accumulation and the balanced scorecard implementation on the financial performance, with the earnings management being a moderator. Interviews were conducted on the objects of the directors (section manager-level and above) from Taiwan-listed semiconductor companies. This study collects all data from the databases of Taiwan Eco...

Several years ago we introduced the Balanced Scorecard (Kaplan and Norton 1992). We began with the premise that an exclusive reliance on financial measures in a management system is insufficient. Financial measures are lag indicators that report on the outcomes from past actions. Exclusive reliance on financial indicators could promote behavior that sacrifices long-term value creation for short...

the purpose of this research is to evaluate the effectiveness of implementation quality management system (iso 9001:2000) in gas processing plants of national iranian gas company using balanced scorecard approach. more specifically, we chose the balanced scorecard framework to examine five well-known gas processing plants in national iranian gas company from four different perspectives in order...