In this study, there is examined the impact of employee engagement and visionary leadership (vision guiding, emotional commitment) on customer and employee satisfaction. The data was collected through questionnaire from sample of 22 restaurants (managers and employees response) and through customer response. The results showed the significant relationship of employee engagement, vision guiding ...

Employee engagement is a relatively new construct in academia and has received considerable press attention. Employee engagement is linked to positive business unit outcomes such as profitability, productivity, employee turnover rate, satisfaction, customer loyalty, and safety. The objectives of this study are to propose and validate the reliability of a behavioral employee engagement scale. Th...

We show that randomly-selected Reg SHO pilot firms respond to increased threats of short selling by significantly improving their employee relations. Pilot firms enhance employee security to reduce the likelihood of negative announcements that might attract short-selling interest. Consistent with expectations, we find that the largest employee-relation improvements occur among pilot firms that ...

Suboptimal employee decisions are prevalent in employee benefit plans. Poor decisions have significant consequences for employees and employers. Improving participant decisions produces beneficial outcomes such as lower labor costs, higher productivity and better workforce management. The business case for employee benefits can be strengthened by applying lessons learned from the field of behav...

Between 1997 and 2003, the share of workers subject to mental health parity laws greatly increased. But because of exemptions for self-insured firms and small firms, coverage is much lower than a simple tally of state mandates would suggest. Limits on the types of conditions covered further weaken these laws. This paper summarizes the extent and scope of state parity legislation in terms of the...

In this paper we investigate how participation in the Early Assessment Program, which provides California high school juniors with information about their academic readiness for college-level work at California State University campuses, affects their college-going behavior and need for remediation in college. Using administrative records from California State University,–Sacramento and the Cal...