innovation has attracted considerable interest in recent years in improving competitive advantage for both profit and nonprofit organizations. service innovation offers the potential for substantially improving the performance, but performance gains are often obstructed by users’ unwillingness to accept and use available systems. this research aims to use the concept of reasoned action theory t...

today, information technology services are considered as valuable resources in all areas. for making information technology management processes purposeful and efficient in different organizations – as a competitive and strategic advantage (especially in organizations responsible for health care services) – it is necessary to recognize the level of maturity of the organization and review its pr...

Few publicly funded family planning clinics in the United States offer vasectomy, but little is known about the reasons this method is not more widely available at these sources of care. Between February 2012 and February 2015, three waves of in-depth interviews were conducted with program administrators at 54 family planning organizations in Texas. Participants described their organization's v...

The manufacturing organizations today are having a competition of supply chain versus supply chain. Existing research work fails to relate human metrics with supply chain performance. The authors intend to empirically assess the effects of human metrics on supply chain performance in the context of Indian manufacturing organizations. A rigorous literature review has identified 12 variables. The...

introduction: many organizations, especially service oriented ones, relative to their goals and mission, have a special view towards quality phenomena and its management. methods: this paper analyzes medical service quality in one case the internal section of shaheed rahnemoon hospital based on the basis of gap analysis model and servqual technique. a questionnaire was designed and applied to m...

Process-Aware Information Systems (PAIS) support organizations in managing and automating their processes. A full automation of processes is in particular industries, such as service-oriented markets, not practicable. The integration of humans in PAIS is necessary to manage and perform processes that require human capabilities, judgments and decisions. A challenge of interdisciplinary PAIS rese...

Accreditation programs have developed for a wide variety of health and social service organizations over the past several decades in response to rising pressures for improving the quality and value of services and strengthening the viability and competitive position of organizations that provide these services. Many of the pressures that motivated the development of existing accreditation progr...

The contribution reports on three aspects of our research activities on Grid services, Agents and Human learning: an integrated vision, a statement of intentions concerning a relatively new life cycle for Service Engineering and a review of achieved results, presented by embedding remarks and quotations in the relevant points. The essence of the contribution lies in the concept of service that ...

Most of today’s organizations are still far from profiting from the full potential of web service technology. Organizations invoke each other’s web services, but do hardly synchronize the life cycles of individual web services with each other. When realizing an integrated service this might cause failures and requires a governance method for synchronizing the life cycles among organizations. In...

The connectivity generated by the Internet is opening opportunities for services composition. As a consequence, organizations are forming online alliances in order to deliver integrated value-added services. However, due to the lack of methodologies and tools, the development of such composite services across organizations is usually ad hoc and raises a number of issues, especially in the ident...