We investigate the impact of Information Technology (IT) outsourcing on firm performance from several dimensions, including changes in labor productivity, improvements in financial and operational performance variables, and stock market valuation of IT outsourcing initiatives as measured by Tobin’s q. While our main objective is to better understand the economics of IT outsourcing, we also aim ...

logistics outsourcing has been at the top of the management agenda during recent decades. the selection of the proper service supplier is the key to success in logistic outsourcing firms could select the right supplier by applying appropriate methods and selection criteria. in this paper a new framework is proposed on the basis of weighted additive fuzzy programming approach and linear programm...

today, information technology outsourcing (ito) has developed and caused organizations to become more flexible and dynamic than they were before. the ever-increasing development of ict is one of the main reasons for the promotion of outsourcing. that is due to the fact that many organizations are not able to adapt their hardware and software in accordance with the fast-paced technology developm...

The risks involved in Information Technology Outsourcing has since long been known to affect business decisions of whether to outsource or not. This has lead to numerous research on topics such as: Understanding and Managing Outsourcing Risks, Methodologies to measure Outsourcing Risks, Risk Factors in Information Technology Outsourcing, Assessing the Risk of IT Outsourcing to name a few. But v...

Despite the experience with IS outsourcing for decades, numerous outsourcing arrangements fail in practice. Likely reasons for such failures can be ascribed to divergent expectations and an inappropriate governance of the outsourcing relationship. The objective of this paper is to explore different types of outsourcing relationships and their configuration depending on the underlying expectatio...

Public sector management in Slovenia has been following the trends in information technology (IT) outsourcing since the mid-nineties of the last century. Despite initial success, outsourcing issue has become increasingly problematic in recent years for various reasons. The paper focuses on in-depth analysis of the critical success factors, benefits and risks within the concept of IT outsourcing...

For the present efforts in dynamic IT outsourcing environments like Grid or Cloud computing security and trust are ongoing issues. SLAs are a proved remedy to build up trust in outsourcing relations. Therefore, it is necessary to determine whether SLAs can improve trust from the perspective of the outsourcing customer by integration of security measures. The conducted survey indicates that cust...

These days, many software companies handover their software projects to outsourcing organizations. Outsourcing refers to handing over some or complete business process activities to some outside manufacturer. Many software companies now have started feeling the need of outsource development due to numerous factors that include high cost of experienced in-house developers, tough project schedule...

IT outsourcing is a well established business practice but is still challenging for organisations due to the difficulty in managing the complexity of ICT and the relationship between the client organisation and the outsourcing vendor. There has been a lack of large scale studies on IT outsourcing which focused on the Australian context and considered a range of organisations including SMEs. Thi...