The process of knowledge and intellectual capital management aims to improve organisational performance and efficiency. Knowledge is a distinct capability that contributes to the improvement of this efficiency. Learning is an integral part of the knowledge system and can be identified by deconstructing available organisational knowledge. This paper offers an interpretative perspective of knowle...

introduction: knowledge management is one of the most important implements for organization's success in data age and competition situations. nowadays, the notability (importance) of subject is to the extent that some of the organizations measure their available knowledge and reflect these measurements in reports as organization's mental investment and as an index for organization's classificat...

A successful knowledge management strategy identifies a firm’s key leverage points essential to achieve business results. These often reside in core business processes that may be re-engineered to capitalize on and expand organizational knowledge resources and capabilities. This case describes a 4-year initiative undertaken by IBM to re-engineer its customer relationship management process and ...

to empower the farmer villagers, execution of training programs including semi-presence training, open training and virtual training is essential. the main purpose of the present research is to determine the factors affecting the enabler trainings to farmer villagers with an emphasis on the component of culture and education technology using the interpretative structural modeling together with ...

In order to investigate and consider the feasibility of the establishment of knowledge management at Payam nour universities of Golestan province elicited from reviewing the research literature, the researchers  endeavored to identify the factors affecting  the establishment of  knowledge management  and the knowledge management components, and then to consider the way of their influence as wel...

In this paper we argue that data mining can make a significant contribution to knowledge management initiatives. We use two studies to show how data mining can make the difference during the knowledge management process. First, we describe how data mining was used as part of the knowledge management initiative in a major Portuguese telecommunications company. We demonstrate how implementation o...

This paper explores two major interdisciplinary techniques facilitating mass customization strategies—e-commerce and knowledge management. The linkages between the two serve to validate the strategic shift toward mass customization. Internet-enabled e-commerce provides capabilities for firms to reach global buyers and suppliers and is increasingly recognized as a way to support the gathering of...

In this paper, the authors examine critical success factors and outcomes of market knowledge management, which is the management of knowledge pertaining to a firm’s customers, competitors, and suppliers. Using data collected from 307 managers in 105 businesses across Canada, the authors show that a firm’s extent of information technology adoption, its analytical capabilities, and market orienta...

The creation and the use of knowledge have increasingly been regarded as important issues for management. A wide range of studies have investigated this topic during the past decade. Notwithstanding these contributions, very little systematic attention has been paid to the linkages between knowledge capabilities and strategy implementation. Drawing from knowledge capabilities theory and strateg...