The aim of the paper is to study the effects of a firm’s distinctive capabilities on internationalisation strategy and performance. The knowledge-based view of the firm is a dynamised extension to a well-known resource-based view of the firm, and it is seen as a useful approach in our study. In changing and unpredictable environments, in which small knowledge-intensive information and communica...

Traditional activity-centric process modeling languages treat data as simple black boxes acting as input or output for activities. Many alternate and emerging process modeling paradigms, such as case handling and artifact-centric process modeling, give data a more central role. This is achieved by introducing lifecycles and states for data objects, which is beneficial when modeling dataor knowl...

Customer Relationship Management (CRM) and Knowledge Management (KM) have become especial and strategic keys in the current competitive environment for all companies.  The critical role of KM as the main determinant of the success of CRM has been the focal point of the previous researches; the present paper aimed at studying the impact of different KM factors- such as Customer Knowledge (CK), S...

In a Knowledge Discovery in Databases (KDD) process, human capabilities and judgment are still a fundamental ingredient to ensure that useful and valid knowledge is derived from data. Such capabilities assume the form of skills and expertise in different domains such as databases, statistics, machine learning, data mining, as well as the specific business/application domain. Thus, in order to m...

M have long been challenged by an abundance of internal and external demands and uncertainties in their operating environments. Anecdotal evidence and a growing number of research studies have advocated process flexibility and product innovation as organization-level operating capabilities critical for responding to such demands and uncertainties, and have highlighted the need for more efficien...

Management of architecture knowledge is vital for improving an organization’s architectural capabilities. Despite the recognition of the importance of capturing and reusing architecture knowledge, there is no suitable support mechanism. We propose a conceptual framework for providing appropriate guidance and tool support for making tacit or informally described architecture knowledge explicit. ...