This paper describes an investigation into alternative management models applied to public call centres operations with the aim of delivering significant added value to the overall public firm. Call centres offer significant potential for value creation. However, in practice they are often created as mechanistic organisations and managed in such a way is to inhibit value creation. An investigat...

A white paper on utilizing the QAD Lean Manufacturing solution as a comprehensive system to implement and manage lean manufacturing practices within the enterprise and across the extended value chain

Lean combustion has the potential to achieve higher thermal efficiency for internal (IC) engines. However, natural gas engines often suffer from slow burning rate and large cyclic variations when adopting lean combustion. In this study, using a dual-fuel optical engine with high compression ratio, effects of direct-injected hydrogen on characteristics was investigated, emphasizing role injectio...

In this paper we analyse the existing interrelationships between information technology (IT) and the adoption of lean production. More specifically, the level of adoption of lean production is studied in accordance with the degree of use and the kind of IT used (internal and external IT). The results of the study show how companies need to augment the degree of use of internal or intra-organisa...

Experience of implementing lean thinking (LT) in a multispecialty hospital located in southern part of India is discussed. Case hospital was chosen and problems associated with various processes were identified and they were mapped to seven wastes. Solutions based on lean principles/practices were implemented and improvements were evaluated through performance

Successes in lean manufacture have led researchers and practitioners to consider extending ‘lean’ to different parts of the engineering enterprise, including product and process development (PPD). Lean product development (PD) has been understood to mean lean manufacture applied to PD, while the roots of lean PD – just like lean manufacture go back to Toyota. This paper presents the methodology...

Lean is today becoming increasingly popular in Swedish manufacturing industry, and the concept has also started to spread to other sectors, such as administration, healthcare and the municipal sector. However, previous studies have suggested that Lean can become “mean”, creating working conditions that are bad for the employees. Conversely, other studies instead suggest that this has less to do...

lean manufacturing is a systematic approach to identifying and eliminating wastes (non-value added activities) through continuous improvement by conveying the product at the pull of the customer in pursuit of production. in a more basic term, more value with less work. since lean manufacturing eliminates many of the problems associated with poor production scheduling and line balancing, lean ma...