In this paper we analyse how different communication media affect, restrict and facilitate business actions. This paper aims to attain a further understanding of what consequences decisions about offering or relinquishing a certain medium would have for the company and its customers. We are also interested in finding feasible ways to make such analyses of business actions and communication medi...

Four recent trends (increased diversity, increased use of teams, increased use of a variety of communication media, and increased focus on creative output) have created a need for understanding how diversity and communication media influence individuals, their interactions within groups, and their influence on creativity. In previous work, the concept of identity fit was developed to explain ho...

In networked collaborative working environment, users are involved with either repeatable or exclusive task. These variety tasks required the collaborative system to support it dynamic and creative solutions especially in sharing the communication media. Most of the related research is objectively focusing on the alignment of user behavior in shared activities. There is not much research conduc...