Combining the concepts of balanced scorecard, fuzzy set theory and entropy, a systematic fuzzy multiple criteria decision making (MCDM) for airlines operating performance evaluation is proposed. A hierarchical structure is constructed through the concept of balance scorecard includes four perspectives: finance, customers, internal business processes, and learning and growth. The triangular fuzz...

This chapter aims to provide an overview of the class of multi-criteria recommender systems. First, it defines the recommendation problem as a multicriteria decision making (MCDM) problem, and reviews MCDM methods and techniques that can support the implementation of multi-criteria recommenders. Then, it focuses on the category of multi-criteria rating recommenders – techniques that provide rec...

In Multi-criteria Decision Making (MCDM) problems dealing with qualitative criteria and uncertain information the use of linguistic values is suitable for the experts in order to express their judgments. It is common that the group of experts involved in such problems have different degrees of knowledge about the criteria, so we propose a multi-granular linguistic framework such that each exper...

Multiple criteria decision-making (MCDM) research has developed rapidly and has become a main area of research for dealing with complex decision problems. The purpose of the paper is to explore the performance evaluation model. This paper develops an evaluation model based on the fuzzy analytic hierarchy process and the technique for order performance by similarity to ideal solution, fuzzy TOPS...

Color Calibration Device is a key component for the performance of Medical Display Monitor (MDM). MDMs have been extensively used in hospitals in the past decades. The technological requirements of MDMs are higher than those of general purpose display monitors, but the gross profit margins of MDMS are larger as well. The purpose of this research is to build a hybrid multiple criteria decision m...

Evaluating software quality is an important and essential issue in the development process because it helps to deliver a competitive software product. A decision of selecting the best software based on quality attributes is a type of multi-criteria decision-making (MCDM) processes where interactions among criteria should be considered. This paper presents and develops quantitative evaluations b...

The usual approach to solving the Multiple Criteria Decision Making (MCDM) problem is by either using a weighted objective function based on each individual objective or by optimizing one objective while setting constraints on the others. These approaches try to find a point on the efficient frontier or the Pareto optimal set based on the preferences of the decision maker. Here, a new algorithm...

Supplier selection is a complex multiple criteria decision-making (MCDM) problem, which considers a number of alternative suppliers as well as conflicting and noncommensurable criteria. Considering the fact that it is difficult to precisely determine criteria weights and the ratings of alternatives on each criterion in real-life situations, the VIKOR (VIsekriterijumska optimizacija i KOmpromisn...

the development of multiple criteria decision making techniques is to provide the possibility of using multiple criteria in decision making problems. multi-criteria decision making problems primarily relate to choosing the best option among several available options and according to some indicators. one of the major issues in this regard is to determine the importance weights of decision criter...

Expert Systems (ES), a promising branch of Artificial Intelligence (AI), have achieved considerable success in recent years. This area of AI has concentrated on the construction of high-performance programs in specialized professional domains. Building a new expert system is a major investment. Choosing the right expert system building tool or shell is critical to the success and failure of suc...