The formal and informal structures of firms and their external linkages have an important bearing on the rate and direction of innovation. This paper explores the properties of different types of firms with respect to the generation of new technology. Various archetypes are recognized and an effort is made to match organization structure to the type of innovation. The framework is relevant to t...

The US health care sector is large and growing – health care spending in 2011 amounted to $2.7 trillion and 18% of GDP. Approximately half of health care output is allocated via markets. In this paper, we analyze the industrial organization literature on health care markets focusing on the impact of competition on price, quality and treatment decisions for health care providers and health insur...

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Enterprise resource planning (ERP) systems have been widely implemented by numerous firms throughout the industrial world. While success stories of ERP implementation abound due to its potential in resolving the problem of fragmented information, a substantial number of these implementations fail to meet the goals of the organization. Some are abandoned altogether and others contribute to the f...

An obstacle to resolving software engineering challenges is the support of the management. The issues of interest to management mostly relate to the encompassing business organization. There is not enough empirical evidence to establish a strong link between the technical and non-technical issues surrounding software product development. This dissertation provides such a link: a framework for s...

We had the opportunity to conduct an empirical study in the context of the testing environment for a large commercial product. The particular goal of the organization for which this study was done, was to gain a strong understanding of how particular aspects of their testing practice impact on the quality of the released products. In this paper we present some of the results of that research as...

In many service industries, companies compete with each other on the basis of the waiting time their customers’ experience, along with other strategic instruments such as the price they charge for their service. The objective of this paper is to conduct an empirical study of an important industry to measure to what extent waiting time performance impacts different firms’ market shares and price...

This paper presents a new perspective that there is a double-threshold effect in terms of the technology gap existing in the foreign direct investment (FDI) technology spillover process in different regional Chinese industrial sectors. In this paper, a double-threshold regression model was established to examine the relation between the threshold effect of the technology gap and technology spil...

In many service industries, companies compete with each other on the basis of the waiting time their customers’ experience, along with other strategic instruments such as the price they charge for their service. The objective of this paper is to conduct, what we believe to be the first, empirical study of an important industry to test whether and to what extent waiting time performance measures...