Process-Aware Information Systems (PAIS) is an IT system that support business processes and generate large amounts of event logs from the execution of business processes. An event log is represented as a tuple of CaseID, Timestamp, Activity and Actor. Process Mining is a new and emerging field that aims at analyzing the event logs to discover, enhance and improve business processes and check c...

promoting productivity is one of the goals of usinginformation technology in organizations. the purpose of this research isexamining the impact of it on organizational productivity andrecognizing its mechanisms based on process-oriented approach. for thisend, by reviewing the literature of the subject a number of impacts of iton organizational processes were identified. then, through interviews...

This paper compiles the findings of an international study which primary objective was to investigate the relationships between Internet utilization in business-tobusiness relationships, collaborative efforts and their impact over supplier and customeroriented processes performance. It highlights the Internet as an important enhancer of collaboration in supply chains and addresses the effects o...

Due to an enhanced customer focus in the planning, development and delivery of IT services, service-oriented IT management has become increasingly important. This paper investigates to what effect service-oriented IT management has already been put into place in European companies. Benefit and cost categories of integrating service-oriented principles into IT management processes are analyzed. ...

Networked information technology systems can be found in many physical, natural or social processes, which include processes implemented by an information system. Software confederations and global software systems connect many concurrent processes into asynchronous network models, e.g. via service-oriented architecture. Unfortunately, the complexity of distributed systems can be a hindrance to...

We describe a language which can be used to model business processes (both technical and nontechnical). It has a formal semantics, so as to enable formal analysis and prediction on the basis of the models, and i s based on principles of measurement theory, so as to enable the application of engineering and scientific principles to metricate the business processes. The language models products a...