This paper explores the impact of customization on customer satisfaction for mobile commerce. Customer satisfaction is one of the essential goals of CRM. Prior research has identified various determinants of customer satisfaction. Customization contributes to customer satisfaction by shaping customers’ perception of the quality of products and services. In the context of mobile commerce, many t...

Squeezed by the new reimbursement policy of the National Health Insurance (NHI) in Taiwan, the Armed Forces Hospitals (AFH) had to serve general citizens as well as military clients. A dual role of military services and resource generator it acts in the current healthcare industry. Consequently, the job satisfaction of hospital staffs had thus been influenced. Taken the importance of the employ...

Numerous health websites are developing rapidly in China and the competition is fierce between these websites. In order to win the competition, the websites operators need to satisfy their customers to attain more market shares. But few attention has been paid to factors affecting customer satisfaction and loyalty on these websites. As a result, the paper aims to empirically explore the factors...

Background: Patients need peace of mind to disclose their information to medical staff and with the lack of trust or in specific health status, they may avoid providing sensitive information for their care or might change the information. This research aims to examine the impact of perceived health status and trust propensity on privacy calculus. Methods: This research was analytical-study. 3 ...

measuring the perceived quality of residential environments is one of the fields of inquiry for housing environment researches. most of the data on the perceived quality of residential environments are restricted to existing and large cities experiences. however, little attention has been paid to new town residential complexes particularly in third world countries. residential and neighborhood ...

customers extend robust trust to a business when they believe the business puts their interests first. good experience of banking services and recommendations of other customers can increase trust. loyalty and word of mouth (wom) is accepted as key factors successes of marketing. this paper seeks to discover the affecting factors on positive word of mouth and loyalty based on trust enhancement ...

This study intends to understand why the social network sites users continue to use the service and why would they turn to other social network services. By integrating the honesty of self-disclosure with confirmation and three dimensions of social capital with perceived usefulness, we establish a new expectation confirmation model to understand the continuance intention of social network sites...

The purpose of this article is to provide insights into the effects of Internet Protocol Television (IPTV) service quality and reveal mediation effects in the process of forming the repurchase intention. This study incorporates additional theoretical construct, perceived enjoyment, to reflect IPTV characteristics usingextended technologyacceptancemodel (TAM). This studyempirically investigateda...