Business Process Management (BPM) is often perceived as a top priority concern in organisations; both in public and private sectors. This has been clearly noticed in the Australian health care sector, evidenced by the Australian Government’s commitment to pursuing a reform agenda that reflects a new approach to improving health and aged care services. The adoption of a business process manageme...

In market globalization environment, the enterprises need respond to customer requirement and increasing customer satisfaction. The enterprises need to be fine appropriate approach that can help to achieve their goal. This encouraged many enterprises to adopt either Six Sigma for improving process throughout process interaction and problem solving or Lean for wastes reduction in processes. Howe...

Most ofthe recent research on business process redesign (BPR) focused on people or management related issues. Completing a successful BPR project however, requires a disciplined liletliod to Inodel the target business processes effectively as well. Currently available process modeling methods fail to meet the specific BPR process characteristics (cross-functional, customer-oriented) and the ide...