This management platform has been applied in e-business of the dealer. Based on coordinated center, and it is realized by intranet, extranet and Internet. The structure of the management platform has five parts: information center of management platform, customer relationship management system, purchasing management system, logistics management system and financial management system. With netwo...

In a product market with price-sensitive demand, we examine supply chain consisting of one manufacturer and capital-constrained retailer. The retailer may purchase by borrowing securing confirmed warehouse financing (CWF) from competitive bank or the manufacturer's trade credit (TCF), provided that it is also to latter's benefit extend TCF. We obtain optimal pricing decision in two modes under ...

Grocery retailers are making significant investments in their corporate marketing through Corporate Social Responsibility (CSR). Yet, this sector has witnessed some of the greatest cases social irresponsibility (CSiR). The purpose study is to investigate mediating role reputation on relationships between CSR/CSiR and customer trust, retailer equity, share wallet. As customers may hold a mixed s...

We constructed a product network based on the sales data collected and provided by a Fortune 500 Specialty Retailer. The structure of the network is dominated by small isolated components, dense cliquebased communities, and sparse stars and linear chains and pendants. We used the identified structural elements (tiles) to organize products into mini-categories—compact collections of potentially ...

Cornering consists in the assignment of a physical selling space to a producer by a retailer. Therefore, traditional cornering has the objective of strengthening the value proposition of distribution and industry in the final buyer’s mind enhancing the value for the customer by a combination of the efforts inside the physical space. Traditional cornering is characterised by distinctive specific...

This paper examines the cost-reduction effect of “postponed” routing decisions in a two-echelon supply chain. When a delivery vehicle leaves the warehouse with system replenishment quantities, it sequentially makes routing decisions to choose the next retailer to visit. To measure this effect this paper studies combined vehicle routing and inventoryallocation policies designed to minimize total...

Used products can often be collected via customer returns by retailers in supply chains and remanufactured by producers to bring them back into “as-new” condition for resale. In this paper, mathematical models are developed for determining optimal decisions involving order quantity, retail pricing and reimbursement to customers for returns. These decisions are made in an integrated manner for a...

We address a critical question that many firms are facing today: Can customer data be stored and analyzed in an easy-to-manage and scalable manner without significantly compromising the inferences that can be made about the customers’ transaction activity? We address this question in the context of customer-base analysis. A number of researchers have developed customerbase analysis models that ...

We model a retailer’s assortment planning problem under a ranking-based choice model of consumer preferences. Under this consumer choice model each customer belongs to a type, where a type is a ranking of the potential products by the order of preference, and the customer purchases his highest ranked product (if any) offered in the assortment. In our model we consider products with different pr...