Understanding the antecedents and consequences of trust in an online and on-demand outsourcing context is important. This study explores the effects of service quality on trust, which in turn affects a client firm’s post-adoption use in SaaS. A research model was developed based on the dedication-constraint framework of social exchange theory to measure service quality, trust, and SaaS post-ado...

Traditional software applications are typically customized before being delivered to a client. This customization was a paid service delivered by software development organisations. With the growing demand of applications delivered with a SaaS model, software development organisations are increasingly responding with the migration of traditional applications to a multi-tenant SaaS deployment mo...

Background: SaaS (Software as a Service) is a services delivery model in Cloud Computing whose applications are remotely hosted by the service provider and available to customers on demand over the Internet. Multi-tenant Architecture (MTA) is an organizational pattern for SaaS that enables a single instance of an application to be hosted on the same hardware and accessed by multiple customers, ...

The market for software products offered as a service (SaaS) is growing steadily and has attracted suppliers from different segments of the global IT market. However, the use of the SaaS products brings a range of challenges, both in the organizational, cultural and technological areas. A difficulty that exists today is the lack of methods and models for assessing the quality of these products....

I n 1999, the Pennine Group—a consortium of software engineering researchers from the University of Durham, Keele University, and the University of Manchester Institute of Science and Technology—asserted that continued development of new architectural styles based on constructional forms such as objects or components would not advance the software field. Rather, they foresaw a future in which d...

Recently, hybrid cloud computing paradigm has be widely advocated as a promising solution for Software-as-a-Service (SaaS) providers to effectively handle the dynamic user requests. With such a paradigm, the SaaS providers can extend their local services into the public clouds seamlessly so that the dynamic user request workload to a SaaS can be elegantly processed with both the local servers a...

The emergence of crowdsourcing has enabled workforce seekers to delegate various tasks to the unknown public to accomplish. Crowdsourcing serves in Software development where projects often fail due to the inability to find and allocate expertise. In cloud application (i.e. Software as Service – [SaaS]) development, projects severely suffer from shortage of expert developers due to its recent a...