This research was conducted on Martabak Hokky SME customers in Tondano city, with the aim of knowing how level influence Customer Bonding to Loyalty, and Satisfaction especially SMEs we studied, addition that, this will also look at joint Loyalty from studied. Quantitative method multiple regression analysis is that choice be used study, by taking a sample 1 10 people. The findings test obtaine...

This research aims to analyze: 1) the influence of BPR pictures on honest loyalists. 2) The effect service quality loyal customers. 3) impact customer value in loyalty. 4) trust 5) result satisfaction 6) satisfaction. 7) Research results are: (1) images have a positive and significant loyalty; (2) Service has (3) Customer loyalty Significant impact, (4) important loyalty, (5) (6) (7)

the purpose of this study is to develop a brand equity model for isfahan as a tourism destination. the statistical population of this study consists of the inbound tourists who have traveled to isfahan in november 2013. a sample of 200 tourists has been selected from this population. a self-administrated questionnaire has been used for collecting the research data. in order to analyze the resea...

The retail business is a that directly related to consumers, so be able compete, retailers must increase customer satisfaction which will have an impact on loyalty. purpose of this study was analyze the effect value, location, price and loyalty at Indomaret Yogyakarta. research method used survey by distributing questionnaires 100 respondents who are customers in Data analysis performed statist...

This study examines and analyses the effect of service quality on customer loyalty mediated by perceived risk, satisfaction, trust variables in branchless banking customers. Today's lifestyle changes are strongly influenced fintech, which is rapidly developing. There a need for urban remote communities to adapt with these changes. However, there still many uneducated people, especially areas. T...

This is a research in progress paper discussing Internet banking issues both from the bank’s point of view and from the customers’ points of view. Based on literature it includes several factors that impact Internet banking. It includes several hypothesis derived from literature to be tested empirically. The research will be guided by the conceptual model presented as figure 2 in this paper hig...

Many multinational corporations have implemented cross-national satisfaction measurement programs for tracking and benchmarking the satisfaction of their customers across their various markets. These companies measure satisfaction with the goal of maximizing customer loyalty and the financial benefits associated with loyalty. However, existing research comparing consumer satisfaction across nat...

This study aims to determine and analyze the effect of corporate image, store atmosphere on customer satisfaction its impact loyalty. The population is customers from Aluna Home Spa, with a sample 100 respondents. data testing technique used in this uses validity test loading factor, reliability Cronbach's alpha multiple regression analysis. results show that image has positive satisfaction, lo...

The idea of user satisfaction is not new. But how important it is in quality in use is new and under description. Satisfying the customers is an essential element to staying in business in this modern world of global competition. Software companies satisfy and even delight their customers with the value of their software products and services to gain their loyalty and repeat business. Customer...