Public satisfaction measurement is the best way to evaluate the implementation effects of government process reengineering (GPR). The research on public satisfaction of electronic government is almost adapted from research on customer satisfaction, and is mainly about e-gov websites or various types of public services, while rare attention has been paid to the implementation results of GPR. Thi...

the study addresses performance control matrix (pcm) to determine service quality items of priority for improvement. most businesses focus on customer satisfaction when undertaking surveys of satisfaction and dissatisfaction, while generally neglecting employee satisfaction. therefore, this study develops an integrated model to improve service quality in taiwanese finance industry employees. a ...

this study has been done with the aim of determining the effect of financial and nonfinancial compensation satisfaction on employee engagement considering mediator role of perceived organizational justice. the research statistical population included eight hundred sixty two isfahan municipality employees. three hundred fourtheen persons were selected as the research sample by stratified random ...

We measure the links between store attribute perceptions and customer satisfaction, and between customer satisfaction and sales performance, in the food retail sector. Our data set consists of six waves of customer satisfaction and sales information for about 250 stores over the period 19982001 for a publicly held supermarket company. We construct a statistical model to address nonlinearities a...

For many years, meeting satisfaction has been a key outcome variable in experimental Group Support Systems (GSS) research. GSS research results on meeting satisfaction are conflicting, reporting positive, negative, or no effects. Unfortunately, no causal model of meeting satisfaction has been developed that could explain these effects. This paper derives Satisfaction Attainment Theory (SAT), a ...

Compositional modelling is one of the most important knowledge-based approaches to automating domain model construction. However, its use has been limited to physical systems due to the specific presumptions made by existing techniques. Based on a critical survey of existing compositional modellers, the strengths and limitations of compositional modelling for its application in the ecological d...

Introduction: Job stress can result from an imbalance between job demands and the abilities to cope them. Stress can affect individuals and lead to job dissatisfaction. This study was conducted to assess the influence of different job stress dimensions on job satisfaction in workers of a refinery control room located at the south of Iran. Materials & Methods: In this cross sectional study all ...