objectives: the present research aims to prepare an iranian police job satisfaction inventory (ipjsi) by using confirmative factor analysis as well as to evaluate the validity and reliability of it. method: a group consisting of 2933 iranian police employees chosen by stratified random sampling method from a number of police departments throughout the country completed the ipjs inventories. val...

This chapter introduces the framework and causal model of customer value, customer satisfaction, brand loyalty, and customer relationship management performance in terms of the innovative manufacturing and marketing solutions. It argues that dimensions of customer value, customer satisfaction, and brand loyalty have mediated positive effect on customer relationship management performance. Furth...

This study seeks to better understand the network characteristics of client support teams by analyzing the teams' e-mail communication networks and comparing it to client organization's satisfaction. In collaboration with a large service provider we studied the impact of network properties on the satisfaction of client organizations. In particular, we found that social network metrics correlate...

Improving the patient experience—or the patientcenteredness of care—is a key focus of health care organizations. With a shift to reimbursement models that reward higher patient experience scores, increased competition for market share, and cost constraints emphasizing the importance of patient loyalty, many health care organizations consider optimizing the patient experience to be a key strateg...

We conducted a field study to test the applicability of the job characteristics model (JCM) in volunteer organizations and examine the impact of job characteristics on volunteer motivation, satisfaction and intent to quit, as well as test a measure of volunteer performance. One hundred and twenty-four volunteers completed measures of job characteristics, motivation, satisfaction, and intent to ...

This research paper is proposed to scrutinize and probe into the characteristics and explore the distinctiveness of work environment existing in private sector’s organizations. A sample of 200 private organizations was selected by simple random sampling method. Only 81 organizations responded positively realizing a response rate of 41.5%. A conclusion is drawn through descriptive analysis which...

This paper reports the results of a field study that investigated the relationship among organizational actions (management advocacy and internal com uting support), computer attitudes, and end-user satisfaction in public organizations. The results show that computer attitudes have a positive direct influence on end-user satisfaction. The findings also reveal that management advocacy has positi...

Introduction HRM-issues are getting increasingly attention within Public Administration. This is not surprising as 'human resources' are of decisive importance for the performance and the quality of services rendered by public organizations. Probably this is even more important compared to private organizations. Public organizations themselves are devoting a lot of time and effort to the manage...

Abstract—HR is a department that enhances the power of employee performance in regard with their services, and to make the organization strategic objectives. The main concern of HR department is to organize people, focus on policies and their system. The empirical study shows the relationship between HRM (Human Resource Management practices) and their Job Satisfaction. The Hypothesis is testing...