OBJECTIVE This study explores the views of senior managers regarding their experience of participating in the Clinical Services Redesign Program (CSRP) in New South Wales and the impact of that Program. METHODS Semi-structured interviews were conducted in 2007 with 42 senior managers working in the NSW health system. RESULTS Managers reported being increasingly oriented towards efficiency, ...

Senior manager participation is a key success driver for process improvement programs. To increase their participation, we designed an intervention in which senior managers worked with frontline staff to identify and solve safety-related problems over an 18-month period. On average, the 20 randomly selected treatment hospitals identified 17.3 problems per work area and solved 9.1 of these. Howe...

Hofstede's national culture model has been applied in prior research to better understand the management of multinational firms. That research suggests that national culture may influence the information systems planning autonomy of the subsidiaries of multinational firms. A postal survey of 130 chief information officers and 103 senior non-IS managers of U.S. subsidiaries of such firms collect...

This chapter explores leadership and what it means for managers of care services. Frontline managers have a role as leaders, and they also look to their senior managers to provide leadership in their organisation. Previous chapters have already pointed to some of the leading and in ̄uencing that managers can do. This can be, for instance, through promoting to senior managers the dilemmas and con...

The paper studies the relationship between information technology (IT), time personality and managerial productivity. Time personality is captured by concepts of polychronicity and monochronicity. They reflect an individual’s preference for being engaged in either many (polychronicity) or one (monochronicity) activity at a time block. The concepts of time personality, poly/monochronicity are re...

introduction: the main purpose of this study was to assess fulfillment of goals about “health transformation plan (htp) of ministry of health, treatment and medical education” from the perspective of managers, which is as one of the most important management challenges in the health system reform plan. these goals included six packages determined by the ministry of health, treatment and medical...

background: philosophical thinking is an activity that focuses on the mind, sensitivity, understanding and links between them. managers with philosophical thinking are able to make decisions for the entire organization. they make fewer errors and provide a balance between manpower and organization maintenance. such abilities can be influenced by demographic characteristics of the managers. the ...

background and objectives: evidence increasingly highlights the impact of emotional intelligence in managers on the productivity and performance of their organizations. given the importance of decision-making in the management process, this study explored the relationship between emotional intelligence and decision-making quality in hospital managers. methods: a cross-sectional questionnaire-ba...

Who Lives in the C-Suite? Organizational Structure and the Division of Labor in Top Management This paper shows that top management structures in large US firms radically changed since the mid-1980s. While the number of managers reporting directly to the CEO doubled, the growth was driven primarily by functional managers rather than general managers. Using panel data on senior management positi...