FODAcom is a customization of the FODA domain analysis method for the Italian telecommunications authority, for application within its IT2000 restructuring program. This paper describes recent experience gained in the application of the method within a business unit of Telecom Italia. Three analysis models that were constructed for the Service Provisioning Control (SPC) domain are presented and...

In this paper we present an overlay infrastructure for provisioning content services over the Internet. This provides a uniform framework to develop ubiquitous application services and deploy it on a shared active infrastructure on need basis. This meta-protocol powered framework is intended to support a wide array of emerging application service scenarios, ranging from simple caching and conte...

This demo combines active DB technology in open, heterogeneous environments with the Web presence requirements of nomadic users. It illustrates these through profiling of users and Internet-enabled vehicles. A scenario is developed in which useful functionality is provided, such as instrument adjustments, maintenance and diagnostic information handling with the corresponding workflows, and conv...

This demonstration presents the LinGO Grammar Matrix grammar customization system: a repository of distilled linguistic knowledge and a web-based service which elicits a typological description of a language from the user and yields a customized grammar fragment ready for sustained development into a broad-coverage grammar. We describe the implementation of this repository with an emphasis on h...

--Cloud Computing has become more popular now a day’s. In Cloud Computing there is no specialized search engine to find the cloud service that is matched with the user’s requirements. The agent based service search engine use Cloud Ontology for reasoning about the relations of cloud service. Though the cloud computing has great features such as on demand self service , resource pooling and rapi...

While logistics services have become a significant source of competitive differentiation between firms, significant challenges exist relative to developing logistics service offerings for global business customers. Diverse regulations across borders, longer lead times, and increased transportation costs all add to the difficulty of managing logistics services internationally. As a service offer...

Logistics service providers (LSP) are facing an increasing complexity of the logistics sector, i.e. growing levels of process fragmentation plus increasing speed, customization and service demands of logistics clients. Adequate powerful, integrated ICT infrastructure and tools are a prerequisite for keeping pace with the ever increasing service level demands within international logistics. The ...

Services vary significantly. Some services require high level of customization while others are focusing on standardization as the main objective. Customized services absolutely require service providers’ creativity in meeting the customers’ expectation. Studies have shown that Emotional Intelligence (EI) can be used to enhance service providers’ innovator role. Therefore, this study aims at in...