I the extensive literature on learning curves, scholars have ignored outcome measures of organizational performance evaluated by customers. We explore whether customer dissatisfaction follows a learning-curve pattern. Do organizations learn to reduce customer dissatisfaction? Customer dissatisfaction occurs when customers’ ex ante expectations about a product or service exceed ex post perceptio...

Service-learning projects are becoming more prevalent in Information Systems education. This study explores the benefits and challenges of community-based research, a special kind of a service-learning strategy, in an Information Systems core course on web development. The paper presents a case study of a service-learning project to develop an educational web portal for a second-grade class by ...

Although some work has begun to explore issues related to expanding, sustaining, and institutionalizing service-learning, there is little understanding of the dynamic relationship between organizational factors related to service-learning and actual levels of institutional commitment. Each institution must develop its own understanding of its academic priorities, including the role of service a...

In the past decades, demand for providing soft skills among higher learners has been met through cooperative teamwork commitment. The need to continue empowering such initiatives should entail finding a balance between accountabilities and capabilities play significant role in academic achievement social community engagement. This paper aims examine strategies empower provide insights into serv...

Service-learning is an experience-based approach to education and learning that has a set of diverse learning outcomes. Because of the uniqueness of its pedagogical approach and breadth of potential learning outcomes, management and business scholars have recognized its value. Much theory and supporting research has been generated on the effect of service-learning on college and university stud...

Introduction Community partnerships and community oriented teaching and learning are currently strong themes in schooling and teacher education, and it could be argued that this approach to curriculum through partnerships, community based teaching and learning and service-learning is now ‘centre stage’. In July this year, for example, the International Center for Service Learning in Teacher Edu...