It has been widely investigated that the application of operations management techniques is not only based on technical factors, but it is mainly associated with organizational factors such as culture, previous policies and procedures, etc. A very good example of promisng operations practices is Lean Six Sigma (L6σ). The main research question for L6σ is related to its liabilities regarding its...

In this case study, DEMO was applied in a real lean six sigma project. The study was conducted in the Merck organisation, a worldwide pharmaceutical company with a research lab and plant for the production of birth control pills in the Netherlands. The case study was conducted at this site and was intended to solve “order reliability” problems. While the general cause of low order reliability w...

Enterprise Modeling (EM) is currently in operation either as a technique to represent and understand the structure and behavior of the enterprise, or as a technique to analyze business processes, and in many cases as support technique for business process reengineering. However, EM architectures and methods for Enterprise Engineering can also used to support new management techniques like SIX S...

This work is about Six Sigma (SS) implementation in Mexico by using an empirical study. Main goals are to analyze the degree of importance of the Critical Success Factors (CSFs) of SS and to examine if these factors are grouped in some way. A literature research and a survey were conducted to capture SS practitioner’s viewpoint about CSFs in SS implementation and their impact on the performance...

This paper develops and illustrates a case in manufacturing management, using the instance of justifying quality improvement of ball bearings—a common precision product whose correct manufacture and assembly greatly affects their efficiency, utility and life. Mass-produced at high speed, bearings extend a fertile domain for benefiting from QA apparatus including Gage R&R, ISO standards, samplin...

The Six Sigma programme has recently gained popularity throughout the world. There are a number of claims of its successes as well as failures. Successful claims are mostly supported in the literature with the popular case studies of Motorola, GE, and some other American companies. Based on the popularity of these success stories, many companies started implementation of this programme. Some di...

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