A B S T R AC T This article integrates self-efficacy theory with decision latitude theory to generate a typology of workload management strategies used by knowledge workers working under conditions of high job demands. We then propose that physical and emotional fatigue should differentially influence usage of these workload management strategies based on anticipated differences in their effect...

Teleworking has long been considered an important demand-management strategy that can assist in easing congestion problems and associated environmental impacts. Recent advances in Information and Communications Technology (ICT) has reinforced its appeal as a cost-effective solution. Teleworking could be a viable demand management strategy in Sydney where pressures on the network, and the growth...

In current organisations, the importance of knowledge and competence is unquestionable. In a scenario in which knowledge workers perform their duties in knowledge-intensive organisations, mentoring has emerged as an efficient practice for the development of these personnel. On the other hand, the convergence of information technology (IT) and communication technologies and the rapid evolution o...

Gender studies show numerous differences between genders in regard to technology, and emphasize that women are underrepresented in IT-related academic programs and careers. Because technology is so prevalent in our workforce, it is important to study how technology usage affects white-collared working women. We explore the relationship between three dimensions of technology overload and knowled...

A framework towards a theory of media fitness was proposed to help a teleworking group to select appropriate communication media. The degree of fitness of media for a communication task was calculated by considering 9 factors from both media and user aspects. Four environmental limitations were also introduced to decide the fittest medium. Three cases from Japanese companies were used to test t...

Any software development project is based on assumptions about the state of the world that probably will hold when it is fielded. Investigating whether they are true can be seen as an important task. This paper describes how an empirical investigation was designed and conducted for the EU funded APOSDLE project. This project aims at supporting informal learning during work. Four basic assumptio...

Sustaining daily, unsupervised healthcare activities in non-clinical settings such as the private home can challenge, among others, older adults. To support such unsupervised care activities, an increasingly number of reminders and monitoring systems are being designed. However, most of these systems target a specific treatment or condition and might not be sufficient to support the care manage...

The benefits of deploying next-generation Internet broadband “last mile” networks (to the home) are widely recognized. It’s deployment would allow far improved delivery of education, (in home) healthcare and telecommuting facilities as well as new opportunities for entertainment. What is less clear to many is how to realize the network, given that private industry needs to fund and build it. Th...

Accessing computer resources from off campus has been a continuing problem for both students and faculty, and this problem has been exacerbated by the growth of our graduate program. A multi-layered remote authentication system has been created for use by students and faculty providing the ability to telecommute and gain remote access to these resources. Security concerns have also been address...

Knowledge Management is a recent development in business, allowing for an organization to increase its competitive advantage. Managing the knowledge worker of today is much different from managing the rank and file employees of the past. It is important to understand the knowledge workers, their traits and personalities, before learning how to best manage them. This paper discusses these issues...