Purpose: Stakeholder theory (ST) is a reconceptualization of the firm that seeks to change business culture from being focused solely on profit and loss to being focused on creating value for the various stakeholders that are affected by or can affect the firm. Total Quality Management (TQM) is a philosophy that focuses the firm on satisfying the customer by improving organizational processes t...

The aim of this thesis is to make contributions to the theory of total quality management (TQM) with special emphasise on the problem of designing ISO 9000 quality management systems (QMS). When reading the current body of knowledge on how to design such systems, most theories and practice show that unless there is a sustained management sponsorship, it is impossible to make the QMS work. Other...

Total Quality Management (TQM) is periodically lambasted by management gurus and the business media for its supposedly lackluster impact on financial performance. This paper presents objective evidence on whether this criticism is indeed justified. The evidence is based on a study of nearly 600 quality award winners. Three critical issues are addressed in this paper. First, we discuss the ongoi...

This research study aims to and identify which dimensions of TQM have influence on support innovation strategies within the Portuguese small medium enterprises (SMEs), in context products or services’ process innovation, as well analyze extent this relationship occurs. To examine linkage between strategies, concerning processes, a multiple linear regression analysis was chosen an eight-predicto...

Recognition of quality management as an important factor holds the key to competitiveness in the global market irrespective of the size of the company. Total Quality Management (TQM) practices are primarily found in larger and multinational organizations but little has been written on how TQM has been applied in SMEs of Malaysia. This project reports the results of a full survey conducted among...

The study presented in this paper examines the fit of total quality management (TQM) practices in mediating the relationship between organization strategy and organization performance. By examining TQM in relation to organization strategy, the study seeks to advance the understanding of TQM in a broader context. It also resolves some controversies that appear in the literature concerning the re...

In recent years, there has been significantly increasing interest in the application of continuous quality improvement (CQI) and total quality management (TQM) in the health care arena. This case analysis is designed to identify and assess the strategies and processes that led to the successful implementation of CQI in the Emergency Care Center at St. Mary's Hospital in Grand Rapids, MI.

In their quest for perfection and achieving organizational objectives, a large number of organizations are now in the process of adopting and implementing various quality improvement methodologies such as Total Quality Management (TQM), Total Quality Control (TQC), Statistical Process Control (SPC), and Six Sigma across all functional departments within the organization. Organizations have foll...