Purpose The purpose of this paper is to determine the role service quality (SQ), trust and commitment customer loyalty (CL) for telecom users. Further, moderating gender, marital status connection type within model was tested. Design/methodology/approach A measurement created based on valid 615 responses from Indian TSUs SQ, trust, with help partial least squares structural equation modeling (P...

Assurance Based Development (ABD) is an approach to the construction of critical computing systems in which the system and an argument that it meets its assurance goals are developed simultaneously. ABD touches all aspects of the system lifecycle, but in this paper we focus on how the evolving assurance argument can guide architectural choices to increase system dependability. The goals with th...

Evaluating information systems security is a process which involves identifying, gathering, and analysing security functionality and assurance level against criteria. This can result in a measure of trust that indicates how well the system meets a particular security target. It is desirable that the trust one can have on system is measurable and quantifiable through out the systems life cycle. ...

The market for audits has been flat for a number of years with no clear prospect of a turnaround. The AICPA's Special Committee on Assurance Services (1997) publicized that fact and responded by identifying new services and recommending processes for the ongoing identification and development of additional services. The premise was always to build on the audit tradition, and steady (though not ...

This study aimed to describe and understand the tangiable, reliability, responsiveness, assurance, empathy that can affect loyalty of visitors in Koja Doi Tourism Village. The research method used is a quantitative method. data this primary form questionnaires distributed tourists visiting Village, Sikka Regency. sample has sampling limit 100 respondents. results showed, Test result F known be ...

molecular diagnostic methods have played and continuing to have a critical role in clinical laboratories in recent years. therefore, standardization is an evolutionary process that needs to be upgrade with increasing scientific knowledge, improvement of the instruments and techniques. the aim of this study was to design a quality assurance program in order to have similar conditions for all med...

this article elaborates on the experience of higher medical education evaluation in iran. although institutional evaluation in iran started in about a decade ago, recent policies of the government to increase quality of higher medical education have contributed to a special effort in designing and implementing evaluation mechanisms in university systems in iran. among these a process of interna...