This paper conceptualizes IT service management (ITSM) capability, a key competence of today’s IT provider organizations, and presents a survey instrument to facilitate the measurement of an ITSM capability for research and practice. Based on the review of four existing ITSM maturity models (CMMISVC, COBIT 4.1, SPICE, ITIL v3), we first develop a multi-attributive scale to assess maturity on an...

In order to process the assessment information more exactly and make the decision result more understandable in linguistic setting, a hybrid approach integrating OWA aggregation into VIKOR for multiple attributive group decision making in 2-tuple linguistic setting is proposed. In the method, the OWA is used to aggregate the linguistic assessment information. According to the ideas of VIKOR, th...

This paper studies the noun phrase structure of Paiwan demonstratives by examining in detail the typology of demonstratives, possessives and numerals in Formosan languages. Four main issues are addressed: in Formosan languages (A) whether the word order variation in nominals may be best accounted for along the lines of the antisymmetry condition in Kayne (1994); (B) whether demonstratives, poss...

This chapter describes nominal constructions in the Central variety of Taleshi (Northwestern Iranian). In Taleshi, noun phrases and majority adpositional are head-final. Some modifiers as well complement postpositions linked to head phrase by a linking element––known Reverse Ezafe (Stilo 2004). this chapter, we show that appearing with possessors adpositions is different from attributive adject...

Welsh noun phrases have had much less attention than clauses, and there are unresolved issues about the nature of possessors, attributive adjectives, definite article agreement clitics. There is evidence, especially from agreement, that possessors complements, evidence adjectives adjoined to a preceding [LEX+] nominal constituent, clitics specifiers. The last these positions makes it fairly sim...

before a president practically begins his four-year term of office in iran, a formal inaugural ceremony is held in the parliament. being attended by national dignitaries and representatives from other countries, the inauguration of iran's seventh president, hasan rouhani, was spectacular in several respects. the current study aimed at investigating the generic structure and rhetorical move...

Goal. The purpose of this paper is to create a tourist GIS the Sumy oblast using cartographic materials and remote sensing data, as well development new routes in by means modern geoinformation technologies ArcGIS, ArcGIS Online, AllTrails software. Method. main stages creation were: search analysis input materials, necessary for GIS; structural block diagram research works; Satellite image pro...

The style of product design for a country or a nationality is influenced by its essential traditional cultures and lifestyles. Recently, the importance of studying Taiwanese cultures has been shown repeatedly in several studies in design field. Despite the recognized importance of product design in cultural and creative industries, they lack a systematic approach to it. Therefore, the main purp...

Two models of metaphor processing are contrasted. The structure-mapping model postulates an initially role-neutral alignment process, followed by directional projection of inferences. The attributive categorization model postulates role-specific processing throughout comprehension. To test between these models, the early stages of metaphor comprehension were probed using a technique based on S....