The global economy and organizations are evolving to become service-oriented. There have recently been more and more research works on services provision, particularly with a cross-disciplinary approach. Beyond the Services Oriented Architecture (SOA), intelligence in computing is essential to achieve service excellence for the ever complicating requirements in the rapidly evolving global envir...

At the dawn of the Digital Economy, companies are facing with dematerialization and digitization of products and the trend towards service delivery. By supporting specialization and modularization of service providers, cloud computing involves the trend towards distributed service generation. Hence, multi-vendor networks arise and IT departments have to handle heterogeneous IT Service Value Net...

− With the advance of Internet technology and network bandwidth, Application Service Provider (ASP) mode of computing is becoming a very attractive target of the next wave of Internet revolution. However, the ASP model and its implementation technologies have not been thoroughly investigated. In this paper we highlight the essence, benefits, and importance of the ASP model as the first form of ...

This study examines how platforms within sharing economy-based service triads (SESTs) can improve their social capital through information processing and knowledge management mechanisms, with the objective to provide better platform services both suppliers end customers. Data were collected multiple case studies, primarily relying on insight gathered from 32 semi-structured interviews managers ...

In this short communication, we introduce iSOCO as a leading Spanish company that applies Agent Based technology and AI methods to help companies to streamline their business processes within the scope of the digital economy. We also describe two main iSOCO service offerings: aggregation and e-sourcing and discuss how Planning & Scheduling methodologies can be applied to improve performance and...

The increasing importance of service systems in the global economy prompts researchers to focus on quality to measure the critical interaction between human behavior, IT and society. Building on service-dominant logic and sociomaterialism, this study develops and validates a quality model and measures its overall impact on individual (value, satisfaction), organizational (i.e., continuance inte...

Corporate medical practice, a market economy, and a consumer culture are transforming health care. The service relationships of doctors with patients are now commodities. The doctor, directed by disease management protocols (to improve outcomes, reduce costs, and standardize care), is, in effect, providing programmed service commodities. In addition, medical-surgical specialties, now "packaged"...

Clusters of computers have emerged as mainstream parallel and distributed platforms for highperformance, high-throughput and high-availability computing. To enable effective resource management on clusters, numerous cluster managements systems and schedulers have been designed. However, their focus has essentially been on maximizing CPU performance, but not on improving the value of utility del...

Firms from emerging economies are rapidly becoming formidable competitors to established industry leaders from developed economies. Aside from anecdotal reports, there is little scholarly evidence concerning the operational details of how emerging economy firms are becoming competitive with developed economy firms. This article addresses the gap by building on the International Business, Strate...