The extensive literature on business process management suggests that organizations can enhance their overall performance by adopting a process view of business. It has been shown in previous studies that the companies which have reached higher business process maturity level consistently outperform those that have not reached them. The paper presents the results of the empirical research that ...

This article describes an IT-based, eGov-centered and capabilitiesdriven model for assessing e-government capabilities and maturity of public agencies. It is the result of an e-government project of the Chilean government now under field testing. The proposed model is based on the three axis of a cube: the information criteria supporting the business processes, the IT resources and the leverage...

Process assessment enables to identify strengths and weaknesses of selected processes in a specific domain typically by referencing process maturity/capability frameworks. Assessment findings are usually transformed into action-items for process improvement. In healthcare domain where hospitals offer high-risk services to patients every day in a complex, dynamic, and multidisciplinary environme...

CMMI and ISO/IEC 15504 are two main models for software process assessment and improvement. Both models have staged and continuous representations but these are different. Continuous representations of the models propose the different sets of processes (process areas). The differences of staged representations are even more essential. CMMI staged representation is based on the ideas of a classi...

The procurement business function is increasingly recognized as strategic and subject of performance management. In this paper we present a research model to decompose the procurement function by six maturity dimensions (strategy, e-technology, process, information, monitoring and organization). The model is based on the proposition that an organizations’ procurement performance is positively r...

Organization’s concerns as controlling costs, improving quality, increasing effectiveness, and managing risk increasingly impose strong requirements on Business-IT alignment (B-ITa). Several Maturity Models came into being for considering improvement actions in B-ITa. The IT-Enabled Collaborative Network organizations (ICoNOs) maturity model specifically addresses the processes needed for achie...

OVERVIEW: Product Development Processes have achieved a state of some maturity in recent years, but have focused primarily on structuring technical activities from the initiation of development to launch. We advocate major advances on three fronts; first, implementing an end-to-end process from the front end through field operations, second, integrating business considerations much better into ...

Today it is crucial for organizations to pay even greater attention on quality management as the importance of this function in achieving ultimate business objectives is increasingly becoming clearer. Importance of the Quality Management (QM) Function in achieving basic need by ensuring compliance with Capability Maturity Model Integrated (CMMI) / International Organization for Standardization ...

It has been more than three decades since Nolan proposed his stages of growth model for information systems. Since then several studies on the stages of growth theory appeared in the academic literature. Since models oriented to the management and planning of information systems even models oriented to the development of information systems. But the object of this article is to present the most...

During the last years, agile methods like eXtreme Programming have become increasingly popular. Parallel to this, more and more organizations rely on process maturity models to assess and improve their own processes or those of suppliers, since it has been getting clear that most project failures can be imputed to inconsistent, undisciplined processes. Many organizations demand CMMI compliance ...