What is the impact of process documentation on the relationship between operational alignment and IT provider flexibility in IT outsourcing relationships? Drawing on a sample of application management outsourcing relationships from the German banking industry, we analyze the connections between interorganizational alignment of IT and business domains and IT provider flexibility. Results show th...

Service outsourcing is the business paradigm, in which an organization has part of its business process performed by a service provider. In dynamic markets, service providers are selected on the fly during process enactment. The cooperation between the parties is specified in a dynamically made electronic contract. This contract includes a process specification that is tailored towards service ...

In 1989, Eastman Kodak signed a deal with IBM for the technology giant to manage all of its IT systems. The results proved that Kodak made the right move, having lowered its costs on ICT personnel as well as on its systems and telecom maintenance, while also managing to focus on the part of its business that created real value and differentiating itself from the competition. The successful expe...

IT-enabled business process onshore outsourcing (BPOnO) in relationship to the community banking industry has grown steadily for the past several years. Business processing onshore outsourcing in comparison to offshore outsourcing uses firms within a country's own geographic boundaries to address back-end processes such as accounting, payroll, and customer support. Many banks are evaluating the...

Micro and macro level impacts of offshore outsourcing are far from clear. Thus there are some well-founded rationales for and against offshore outsourcing as well as a number of misinformed and ill guided viewpoints. Using institutional theory as a lens, this paper analyzes the drivers of offshore business process and information technology outsourcing. We examine the mechanisms by which regula...

India, a growing economy and world's largest democracy, has population exceeding 1.2 billion. Out of this huge number, 63.6% form working age group. More than 90% work in the informal economy, mainly agriculture and services. Less than 10% work in the organized sector; mainly industry, mining and some services. New service industries like Information Technology (IT), Business Process Outsourcin...

The ability to cope with change is one of the biggest challenges companies arefacing today [JLN08]. Methods to increase business agility, such as outsourcingor off-shoring of non-core parts of the business are practiced already and willcontinue to play an important role in the future. A change in business howeveralways means to also change the underlying IT infrastructure, which...

These days, many software companies handover their software projects to outsourcing organizations. Outsourcing refers to handing over some or complete business process activities to some outside manufacturer. Many software companies now have started feeling the need of outsource development due to numerous factors that include high cost of experienced in-house developers, tough project schedule...

How to align business analytics with process orientation initiatives and how management can influence a synergistic accomplishment of these two elements in order to streamline organizational performance is a foremost managerial issue. By means of a quantitative research effort, a study was designed to investigate the relationships among these constructs. Empirical data were collected in 2011 fr...

This paper discusses the knowledge transfer process in offshore outsourcing. The focus is a case study of software offshore outsourcing from Japan to Vietnam. Initial results confirm that willingness to cooperate and good impressions facilitate the knowledge transfer process. In addition, communication barriers, cultural differences, lack of equivalence in individual competence, and lack of com...