Aftersales service/support has always been a key factor for company’s business development, growth, and fair advantage to its competitors. In line with this, the project management must be strong reliable. Problems faced by are fast changing service locations, parts supply delays, manpower shortages immediate client support/response. The study aims pin-point, discuss systematically solve these ...

This paper addresses the problem of ensuring compliance of business processes, implemented within and across organisational boundaries, with the constraints stated in related business contracts. In order to deal with the complexity of this problem we propose two solutions that allow for a systematic and increasingly automated support for addressing two specific compliance issues. One solution p...

Companies often implement multiple process variants in their organizations at the same time. Often these variants differ widely in terms of efficiency, quality and cycle time. In times of highly volatile global economic markets, companies cannot afford unnecessary redundant business processes. Business Process Standardization has therefore become a major topic in the field of Business Process M...

Past work showed that runtime adaptability of business processes can be improved by applying Representational State Transfer (REST) to design and implementation of business processes. However, the existing solutions for RESTful business processes (RESTfulBP) were focused on manual selection of process fragments to be composed at runtime. In this paper, we propose solutions that enable semi-auto...