PURPOSE Research on home-care outcomes has highlighted the promise of consumer-directed models that rely on recipients rather than agencies to arrange and direct services. However, there has been little research on workers employed directly by recipients. This study examined differences in work-life and worker outcomes between workers in consumer-directed versus agency care as well as between f...

Acquiring new consumers is an expensive process. More often, profits are generated only during the later stage of serving loyal consumers. An increase in the number of e-businesses results in an urgency to better understand the concept of e-loyalty. This research therefore aims to provide some insights as to how technological aspects, namely Website quality and product/technology innovation, ma...

This research studied the effect of 15 variables on the consumers' overall satisfaction and repurchase intention in Internet shopping malls. As the value of loyal customers is incomparably high in Electronic Commerce, winning customers’ loyalty is vital to success of shopping malls. In this study, a customer is defined as one who has purchased goods or services at least once from Internet shopp...

Previous research has characterized toll free hotline users, but has not evaluated their satisfaction with this consumer service. Using a telephone survey of callers to the state-established Wisconsin consumer protection "Hotline," we study satisfaction with the Hotline and related services. Subgroups of the Wisconsin population that use the Hotline are identified. A related assessment examines...

Consumer satisfaction (CS) has been the focus of Marketing to increase consumers’ loyalty and repurchase intentions. This area of research is found in multiple disciplines. The “satisfaction” construct has been used as an indicator of IS success and acceptance in Information System (IS) and e-Commerce in particular. A critical review of the diverse literature reveals a lack of consensus in its ...

There are many avenues for consumers to transact with one another. Consumers are increasingly trying to find ways to interact and transact with other consumers via the Web. This study utilizes young adults to assess a consumer’s choice to use consumer-to-consumer (C2C) electronic commerce by examining a consumer’s computer self-efficacy, Web experience, and C2C electronic commerce trust. In add...

abstract theories of behavior consumer deal with human behaviors as a being with will and purpose, so they are based on specific assumptions about the human nature and fundamentals of decision making. these assumptions often have ideological roots in different value systems consequently they are different in various these systems. the aim of this paper is to investigate these assumptions in the...

Previous studies on social enterprises reported that unlike private enterprise consumers, social enterprise consumers appreciate the social value of the enterprise products and that social value affects customer satisfaction and repurchase intention. However, previous literature also pointed out that focusing only on social value as the factor affecting purchase behavior does not reflect the ch...

The purpose of this study was to examine and analyze the effect brand image product quality on repurchase intention mediated by consumer satisfaction at Uniqlo in city Solo. data/sample collection method used a questionnaire, with sample 200 consumers who had purchased products least once. Data analysis PLS-SEM analysis. Based data research results, it is known that there positive but not signi...

Although the study of flow has recently received a lot attention, little is published about what factors controllable by firms influence its formation. Furthermore, there is a lack of knowledge between the relationship of website atmospheric cues and flow experience. Using a stimulus–organism–response framework (S–O–R framework) as the theoretical basis, this study examines the impact of consum...