Interfirm collaboration among knowledge intensive firms is increasing as a result of accelerating competition, falling regulatory barriers, and rising customer expectations. Resource dependency theory is used to position knowledge as the key resource for the knowledge-based enterprise (KBE) and to examine the suitability of alliances as a mode of knowledge acquisition and exchange, contrasted p...

Technology, which is constantly evolving, has had an impact on the banking industry, making it innovative and providing new perspectives to banking. The provision of financial services without or with a minimal number branches known as branchless (digital) With insight that will endure forever, but bank offices no longer be required, various approaches for customer acquisition have been develop...

Within analytical customer relationship management (CRM), customer acquisition models suffer the most from a lack of data quality because the information of potential customers is mostly limited to socio-demographic and lifestyle variables obtained from external data vendors. Particularly in this situation, taking advantage of the spatial correlation between customers can improve the predictive...

Problem definition: Adoption and continued use of novel technologies have the potential to significantly accelerate social economic development in emerging markets. In this paper, we examine what extent timely after-sales service—that is, faster resolution repair tasks—impacts technology adoption. particular, empirically assess impact service wait times on adoption solar home systems by first-t...

Abstract We propose an original theoretical framework that models early investment decisions of digital platform startups and use it to study how merger acquisition policy affects consumer welfare by shaping such decisions. formalize the options faced platforms into a dual margin: in ‘customer engagement technology’, directed towards expanding user base ‘intermediation lowering operational cost...

I the extensive literature on learning curves, scholars have ignored outcome measures of organizational performance evaluated by customers. We explore whether customer dissatisfaction follows a learning-curve pattern. Do organizations learn to reduce customer dissatisfaction? Customer dissatisfaction occurs when customers’ ex ante expectations about a product or service exceed ex post perceptio...

Retirement policies often seek to set pensions at levels that enable single and married pensioners to have the same standard of living. The existing literature on consumer equivalence scales provides little assistance to this policy objective as the estimated scales are not very precise and rely on strong and opaque assumptions. This paper proposes an alternative strategy which involves the use...

Due to the rapid growth in the electronic business, information technology has become necessary for building efficiency and effective transactions among organizations. Consequently, Cloud Computing (CC) becomes a very important area to achieve the organization’s performance. The process of integration between Cloud Computing (CC) and the Customer Relationship Management (CRM) is a new research ...

today, organizations continuously try to find the ways to gain loyal customers because of their advantages. customer to customer interactions has attracted more attention among marketers in which customer-to-customer interactions has been known as one of the most important methods of creating loyal customers. the present paper seeks to propose a service model developed in traveling and tourism ...