Flexibility and data handling are two hot topics in current research on business process models. However, these issues are tackled separately through declarative languages and artifact-centric approaches, respectively. It follows that the situations in which the choice of the task to perform is a human decision affected by the presence of suitable input entities are not adequately handled; unfo...

Web applications play a vital role in the IT field for satisfying the web customer. The customer always depends on the online transaction processing system. The web application has various forms which gives a complete service to the customer. These various forms have options that are used to satisfy the customer’s needs because of the attraction over web sites existing in the global market. The...

Traditional product selection methods – especially for high involvement products like refrigerators, cars and diamonds – use customer specified multi-attributes of the product to select products of interest to the customer. However, such methods tend to generate lot of false positives and false negatives due to conflicting, imprecise and non-commensurable nature of product attributes. In this p...

The analysis of customer satisfaction datasets has shown that product-related features fall into three categories (i.e., basic, performance, and excitement), which affect overall satisfaction differently. Because the relationship between product features and customer satisfaction is characterized by non-linearity and asymmetry, feature values are studied to understand the characteristics of a f...

Customer orientation is vital for success in today’s competitive environment. Jaworski and Kohli (1993) proposed a model to measure customer orientation comprising three components: 1) intelligence generation; 2) intelligence dissemination; and 3) organization-wide responsiveness. This model has been applied in several sectors. This paper applies it to an e-Government organization of a municipa...

Data mining is most widely used in all fields because of its purposeful usage in the field where it is applied to. The techniques such as Clustering, Association rules and Classification take very important role in management. It is described that how these techniques are used to improve the customer relationship with the company which leads to a considerable profit. This paper deals with provi...