Consider a P2P network consisting of a set of peers P and a set of services S, whereby each peer p is interested in one or several services and/or offers different services. Thereby, providing a service consumes a scarce resource. We denote the capacity of this resource at peer p as Cp. To differentiate between service providing and service requesting peers in our model we introduce the set of ...

In this paper, we consider interactions of Internet Service Providers (ISPs) and how these interactions can affect the overall traffic and resource allocation between ISPs. In particular, we consider a simplified two-level hierarchical model wherein there are a single tier-1 ISP and tier-2 ISPs. Each tier-2 ISP needs to pay the tier-1 ISP for the connectivity service. At the same time, a tier-2...

India’s national missions to advance demand-side management and DERs such as, the Enhanced Energy Efficiency, Smart Grid, Wind and Solar Energy, Electric Mobility, etc., provide a pathway for sustainable developments. With these national missions, India is relying on large targets of 175 GW of renewable energy generation by 2022, which comprises of 100 GW Solar, 60 GW Wind, 10 GW Biomass, and 5...

Preference modeling has a crucial role in customer relationship management systems. Traditional approaches to preference modeling are based on decision and utility theory by explicitly querying users about the behavior of value function, or utility of every outcome with regard to each decision criterion. They are error-prone and labor intensive. To address these limitations, computer based impl...

Non-road electric vehicles (NREVs) such as forklifts and golf carts utilize grid power to charge batteries, and today much of this power is utilized on-peak. Estimates are as high as 100 MW in SCE service territory alone. Since batteries are by nature an energy storage technology, many customers find that charging can be easily shifted away from system peak hours, saving them money and enhancin...

Yarra Valley Water, a corporatised water utility achieved the significant efficiencies that are promised from the move towards privatisation. At the same time it substantially improved the quality of service delivery to its customers. It demonstrated that substantial benefits can be achieved with a minimal investment through leveraging existing information systems. The use of enterprise modelli...

In recent years, customer value has become a major focus among strategy researchers and practitioners as an essential element of a firm’s competitive strategy. Many firms have been interested in Customer Value Analysis (CVA) which involves a structural analysis of the antecedent factors of perceived value (i.e., perceived quality and perceived price) to assess their relative importance in the p...

I the extensive literature on learning curves, scholars have ignored outcome measures of organizational performance evaluated by customers. We explore whether customer dissatisfaction follows a learning-curve pattern. Do organizations learn to reduce customer dissatisfaction? Customer dissatisfaction occurs when customers’ ex ante expectations about a product or service exceed ex post perceptio...

Retirement policies often seek to set pensions at levels that enable single and married pensioners to have the same standard of living. The existing literature on consumer equivalence scales provides little assistance to this policy objective as the estimated scales are not very precise and rely on strong and opaque assumptions. This paper proposes an alternative strategy which involves the use...

In this paper, we present new approximation methods for the network revenue management problem with customer choice behavior. Our methods are sampling-based and so we require only minimal assumptions regarding the underlying customer choice model. The starting point for our methods is a dynamic program that allows randomization. An attractive feature of this dynamic program is that the size of ...