Advance payment systems represent a pricing innovation, in which companies predict customers’ future consumption for the following year and then bill a series of monthly, uniform advance payments. Any difference between predicted and actual consumption gets settled at the end of the year with a refund or extra payment. Companies thus gain earlier access to funds and lower risk of customer defau...

For manufacturers, customers are the open wallets at the end of the supply chain. But for most service businesses, they are key inputs to the production process. Customers introduce tremendous variability to that process, but they also complain about any lack of consistency and don't care about the company's profit agenda. Managing customer-introduced variability, the author argues, is a centra...

Dynamic and turbulent business environment with constant interventions of new technological, social and management innovations force the companies to seek new ways to bind the existing customers more tightly in the innovation process and at the same time, to attract new customers. The fierce competition of customer attention forces companies to create new attractive value creation methods to di...

We propose a model for abandonments from a queue, due to excessive wait, assuming that waiting customers act rationally but without being able to observe the queue length. Customers are allowed to be heterogeneous in their preferences and consequent behavior. Our goal is to characterize customers’ patience via more basic primitives, specifically waiting costs and service benefits: these two are...

the rapid growth of world wide web has affected the nature of interactions between customers and companies enormously. one significant consequence of this phenomenon is definitely the emergence and development of e-commerce websites and online stores all over the web. in spite of its great benefits, online shopping could turn into a complicated procedure from the customer point of view. in most...

mobile technology is getting changed very fast in commensurate with other technological hyper changes. buyers’ expectation from a new cellular phone is also changing over time. producers, thereby, have to keep themselves abreast of changes in customer taste and preferences to attract, capture, grow, and retain both existing and potential customers. this study is set to measure factors affecting...

This work incorporates Selectional Preferences (SP) into a Semantic Role (SR) Classification system. We learn separate selectional preferences for noun phrases and prepositional phrases and we integrate them in a state-of-the-art SR classification system both in the form of features and individual class predictors. We show that the inclusion of the refined SPs yields statistically significant i...

Each month many women experience an ovulatory cycle that regulates fertility. Whereas research finds that this cycle influences women’s mating preferences, we propose that it might also change women’s political and religious views. Building on theory suggesting that political and religious orientation are linked to reproductive goals, we tested how fertility influenced women’s politics, religio...

Many preference aggregation problems are not, by nature, one-shot. In these settings, voter preferences need to be repeatedly aggregated as a function of the underlying pool of options that are being voted over. For example, imagine that a firm votes an offer to a candidate. If the offer is declined, then the pool of options shrinks, votes are aggregated once more, and a subsequent offer is mad...

The well-known quality improvement methodology, robust design, is a powerful and cost-effective technique for building quality into the design of products and processes. Although several approaches to robust design have been proposed in the literature, little attention has been given to the development of a flexible robust design model. Specifically, flexibility is needed in order to consider m...