The EU is currently modernizing customs legislation and practices. Main pillars in the new vision are an intensive use of IT (Customs becomes eCustoms), partnerships between Customs administrations and businesses (G2B), and collaboration between national Customs administrations (G2G). But how to design new customs control procedures? Very little theory exists, and an inspection of current proce...

Over the years, government-tobusiness (G2B) as an interorganizational system has emerged as an essential part of e-government systems. Its development and usage have not only been expected to contribute to efficient and effective operations, but G2B is also anticipated for better transparency, reduced costs and improved process. However, although a rich body of literature exists regarding G2B, ...

This paper analyses the proposed implementation strategies of e-government in Sri Lanka. Firstly, the vision of e-Sri Lanka is presented, that is the information and communication technology development roadmap to achieve e-governance. Secondly, a literature study on e-government start-up is given. Also given in the literature study is an approach for analysing implementation strategies; this a...

Electronic services provided by governmental organizations, here referred to as public eservices, are frequently discussed in the e-government literature. There is, however, little consensus on the meaning of the concepts used to describe and discuss these e-services, and hence, the literature is full of synonymous terms and concepts. This paper is conceptual and presents efforts to understand ...

The digital world has entered governments and public sector institutions. In that context, public e-services have been gaining increasing importance in recent years. However, will everything end up being digital in the future? This article investigates the preferences of citizens and business users to adopt different public services electronically and via further offline channels. Data of 500 c...

This document is intended to stimulate debate and discussion in preparation of the Escience Scoping Study Expert Seminar for archaeology and the historic environment. It is a tentative, partial and therefore controversial delineation of the challenges and opportunities which the E-science agenda presents archaeologists and the historic environment sector. It proposes areas of specific activity ...

Most governments around the world are fast advancing in the provision of services to their citizens through the web. However, developing countries still lag behind in the adoption and use of ICTs in government for inclusive purposes, specifically for persons with disabilities (PWDs) who tend to be side-lined from the population mainstream. Studies focusing on E-government accessibility for PWDs...

Many surveys and studies to date have pointed out that there is a considerable gap between expressed interest from potential users and the actual use of e-government information and services. However, the factors influencing that gap have not yet been fully explained and understood. This paper therefore investigates the real driving forces concerning the ‘demand’ side of egovernment and the tak...

In order to balance between citizen and agency aspects’ importance and visibility in public e-service development, the question how to involve different stakeholders is often raised. However, identifying and analyzing several internal as well as external stakeholders in relation to e-government development raises some ethical questions: Who should participate and who should not? For what reason...

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