In this paper we demonstrate the use of agent technology to assist in the construction and enactment of e-Science experiments. Our approach is founded on the adaptation of an agent protocol language to perform composition of web services. We present a definition of the language, and show how it can be used to express e-Science experiments. We also describe a tool, called MagentA, which allows e...

This paper focuses on the mediation between Interactive e-Services (IeS) and channels used during human-organisation interactions. This mediation consists in a succession of service adaptations, changing from an abstract structure to a concrete one. Our contribution is mainly devoted to aspects concerning the Quality of Service (QoS), particularly about instrumentation and measurement issues, a...

Government transcends all sectors in a society. It provides not only the legal, political and economic infrastructure to support other sectors, but also exerts significant influence on the social factors that contribute to their development. With its maturity of technologies and management, e-government will eventually enter into the time of ‘one-stop’ services. Among others, the technology of ...

Being important at organizational, process and semantic levels, interoperability became a key characteristic of the new electronic government systems and services, over the last decade. As a crucial prerequisite for automated process execution leading to “one-stop” e-Government services, interoperability has been systematically prescribed, since the dawn of the 21st century: Standardization fra...

Coordination in healthcare networks becomes more and more important to enable integrated care scenarios and to increase quality and efficiency in treatment processes. After identification of shortfalls in existing concepts and solutions a process-oriented approach is introduced which enhances integrated care scenarios by IT-driven coordination of interorganizational treatment processes – the co...

E-service quality plays a significant role to achieve success or failure in any organization, offering services online. It will increase the competition among the organizations, to attract the customers on the basis of the quality of service provided by the organization. Better e-service quality will enhance the relationship with customers and their satisfaction. So the measurement of eservice ...