An important concept in the operation of logistics transport systems is customer service. This based on overall scope supply chain. Traditionally, it has been difficult for chain components to define their role service provided end users. However, there a growing trend towards greater awareness not only relation trading partners but also customer. The industry responsible transportation and sto...

The convenience of banking via the Internet is allowing the growth of multiple banking relationships while maintaining an everyday account with another bank. Denton and Chan (1991) defined this kind of multiple banking as being conducted where people employ two or more bankers to handle their personal financial affairs. Gerrard and Cunningham (1999) indicated that socio-economic characteristics...

BACKGROUND Malaria illness imposes great burden on the society as it has adverse effects on the physical, mental and social well being of the people as well as on the economic development of the nation. METHODS The study uses the Willingness To Pay (WTP) approach to evaluate the burden of malaria in Nigeria. RESULTS The results indicate that households would be prepared to pay an average of...

conclusions with regard to significant relation between mental health, job satisfaction, and economic satisfaction, a system for educating and stress reduction counseling should be established to help nurses effectively coping with stress. also, improving the work environment, increasing staff, increasing salary, and decreasing working hours may reduce the nurses' exposure to stressful risk fac...

introduction: internet searches suggest people need to check the appropriate and correct information in the field of health. meanwhile, due to the rapid growth of new technologies such as mobile technology, which today is universally accessible to all members of society, has been created a new  and  appropriate channel to offer health services that use this technology to propose best value tail...

Reliability evaluation of active distribution networks (ADNs) considering customer satisfaction is studied in this paper. Operation optimization model of ADNs is established, which aims to maximize the operation benefit of ADNs using demand response. However, according to optimization decisions, customers may have to change their electricity consumption habit, which affects customer satisfactio...

Customer Satisfaction Index (CSI) employs a model for measuring and quantifying the satisfaction of customers who have used particular products and services. CSI provides a uniform measure of customer satisfaction that allows for comparison across industries and it illustrates how customer satisfaction is embedded in a system of cause–effect relationships. Despite discussions of nonlinear relat...

introduction: hospitals are required to focus on core activities which are inevitable affair. the sensitivity of the monitoring and supervision mechanism as well as preserving and enhancing the quality of outsourced services prevent new problems in this area. methods: this was a descriptive and applied study which was done by case study (pretest-posttest) method. outsourcing nursing services of...

Honesty is a fundamental pillar for cooperation in human societies and thus for their economic welfare. However, humans do not always act in an honest way. Here, we examine how insurance coverage affects the degree of honesty in credence goods markets. Such markets are plagued by strong incentives for fraudulent behavior of sellers, resulting in estimated annual costs of billions of dollars to ...