Purpose – The purpose of this study is to propose and test a model designed to investigate the impact of job characteristics, employee satisfaction, and information sharing on two key indicators of quality service delivery, such as worker perceptions of their efficiency and customer focus. Design/methodology/approach – During the project, 9,060 employees of a large national telecommunications o...

Service organizations often struggle with the challenge of providing services to their clients in a cost-effective manner. This problem is particularly acute among health services organizations such as nursing homes. Research has shown that the cost and quality of services is negatively affected by low job satisfaction and high turnover among service workers. Resolving this problem requires a b...

In order to contribute to higher levels of job satisfaction, job involvement and productivity, a match or fit should be established between the dominant career anchor associated with a specific occupation and that of the employee. A career anchor is an individual's set of self-perceived talents, abilities, motives, needs and values that form the nucleus of one's occupational self-concept. Psych...