This paper describes the impact of Critical Success Factors (CSFs) across the stages of Enterprise Resource Planning (ERP) implementations using the responses from 86 organizations that completed or are in the process of completing an ERP implementation. Our results provide advice to management on how best to utilize their limited resources to choose those CSFs that are most likely to have an i...

ERP systems have the potential to provide value across multiple dimensions: from operational and managerial to strategic. As with any other information technology, the value of ERP systems can be assessed using different metrics. The available methods of ERP value assessment such as financial performance indicators for the organization do not provide multidimensional contribution of ERP systems...

This paper investigates the role of Enterprise Resource Planning (ERP) systems in the context of small and medium size enterprises (SMEs). The paper reports on research findings from a case study that has been conducted in 14 SMEs, operating in steel manufacturing and woodworking. By dividing the enterprises into three different groups; medium-sized, small, and micro enterprises, this study pro...

This paper investigates the relationship between enterprise resource planning (ERP) systems and budgeting to address the limited impact of ERP systems on management accounting. Budgeting is considered as a social phenomenon which requires flexibility for decision-making and integration for management controls. The analysis at the activity level, guided by the concept of ‘conflict’ in structurat...

This paper reports the progress of an attempt to examine how and why complex integrated IT infrastructures, such as ERP systems, impact firm performance. Based on emerging literature on agility, IT management and organizational theories, a conceptual model that describes a nomological network linking IT infrastructure characteristics, organizational culture, agility and firm performance is pres...

Enterprise Resource Planning (ERP) systems have been recognized as complex and costly, which limited their implementation in large organizations. However, an increasing number of small organizations have recently gained interest in this system. This paper investigates the implementation process of ERP in a small firm. The investigation focused on two perspectives of ERP implementation: successe...

Practical implications Organizations and managers that adopt ERP can gain an understanding of the complexities inherent in ERP installations to avoid barriers and increase the likelihood of achieving desired results. The outcomes of this study are also useful to ERP vendors and consultants who prepare strategies to overcome the misfit between their ERP products and ERP adopting organizations in...

Whereas much of the modeling literature in supply chain planning addresses the analysis of decision models and presents solution techniques and much of the empirical literature on planning systems such as ERP and APS software addresses implementation challenges from an organizational perspective, research on the modeling process of capturing the planning process in planning software is very sca...