Being strong in revenue yet weak globalization is a paradox for Chinese companies. Having benefited from large domestic market and sparkling business innovation, companies are gigantic size entrepreneurial by nature. However, given the political polarization accelerated Coronavirus pandemic, increasingly challenged global community. Unfamiliarity with local customs, lack of communication, cultu...

Th is article provides an overview of the key research fi ndings and core concepts on the topic of organizational networks. Th e primary focus is on goal-directed “whole” service delivery networks, which are prevalent in the public and nonprofi t sectors. Th e fi ndings and ideas presented are especially salient for helping public managers build, maintain, operate, and govern multiorganizationa...

Customer satisfaction is the key factor for successful and depends highly on the behaviors of frontline service providers. Customers should be managed as assets, and that customers vary in their needs, preferences, and buying behavior. This study applied the Taiwan Customer Satisfaction Index model to a tourism factory to analyze customer satisfaction and loyalty. We surveyed 242 customers serv...

The purpose of this conceptual article is to develop argumentation of the knowledge assets of a firm as consisting of three constructs, to extend the conventional explicit, tacit dichotomy by including potential knowledge. The article highlights the role of knowledge, which has so far not been utilized in value creation. The underlying assumption in the article is that knowledge assets can be t...

PURPOSE/OBJECTIVES To describe how nurse case managers care for older women with breast cancer. DESIGN A randomized, prospective trial. SETTING Thirteen community hospitals and two public hospitals in southeastern Texas. SAMPLE 335 older women aged 60-89 years newly diagnosed with breast cancer and being cared for by 60 surgeons. Most participants were Caucasian. A total of 166 women were...

While demands for large scale improvements in education systems increase worldwide, education system structures continuously fail to meet, or even make notable advancements, toward these demands. Inseparable from this problem is the very similar way in which education systems are managed. Educational managerial structures have become so universal, perpetual, and therefore, deeply ingrained in s...

* Corresponding author. Abstract Software Metric can provide essential information used for software development and maintenance processes. There have been also lots of researches on software metric tool helping users to use the software metric easily. However, many developers and project managers have suffered difficulties in using the tools. They could not trust on the result of metrics since...