A few decades ago, it was not taken for granted that university staff should be formally and regularly assessed, except when they were candidates for promotion. Most universities saw this as a task that had to be done by peers, with other stakeholders seldom being included in this process. Senior colleagues assessed whether a young colleague was fit to move up in the academic ranks. His or her ...

In the last decades, several factors have contributed to raising public concern over higher education institutions’ quality, leading to the emergence of quality measurement and improvement devices such as performance indicators, accreditation, programme and institutional assessment and quality audits, and there have been attempts to import models from the private sector into higher education sy...

The emergence of internet based computing made it possible to put innovative ideas into practice in many areas including knowledge management. This theoretical perspective paper discusses the importance of knowledge management (KM) initiatives in higher education and tries to give a different structure of knowledge management in higher education through internet based computing perspective. The...

Article history: Received 1 March 2015 Received in revised form 1 November 2015 Accepted 1 December 2015 Available online xxxx Many universities leverage symbolic qualitieswith the potential of creating a brand personality useful in competitive differentiation. Drawing on a series of qualitative and quantitative studies consistent with psychometric scale development procedures, this study devel...

The course management system, as an evolving tool and innovation, is increasingly used to promote the quality, efficiency and flexibility of teaching and learning in higher education. However, the ways that course management systems can support and enhance the quality of teaching and learning needs further investigation. This paper describes findings of an exploratory study into undergraduate a...

In modern societies stress has become a widespread phenomenon and therefore an issue of major concern to employees, organizations and the state. Organizations (i.e. management) that want to be competitive in the dynamic environment of today have to handle the problem of stress successfully. Higher education is not immune to this problem. The overall purpose of this analysis is to gain a better ...

The co-ordinated development of ICTs within the HEI context is particularly problematic. The HEI provides a setting where there are numerous interest groups and strong organisational cultures. An often-used metaphor is that universities are like collections of fiefdoms where barons (and baronesses) are in charge of their own, independent realms, and vigorously defend their territories. It would...

Nowadays, with the use of technology and the Internet, education is undergoing major revolution; lookingself-assured to new ways of education. One of the commonly used method of teaching used to promote knowledge, consists in the use of virtual environments, which are available online. Unlike orthodox models of software development, the open source model is based on the collaborative efforts of...

The paper present a short description of Customer Relationship Management models that can be applied in the university environment. It focuses on evolution of the models and their approximation to real-life situations. 1. CRM in high school High schools worldwide are undergoing fundamental shifts in how they operate and interact with their customers: students, faculty members and staff members....