Currently, customer service continues to grow because many public and private companies offer a vast number of services. Chatbots significantly improve service, in that they allow direct relationship with the consumer at any time provide marketing groups valuable data about their preferences. These characteristics make chatbots an exciting instrument for organizations; addition, users remain sa...

The tourism industry is characterized by severe shifts in demand that play havoc with forecasting future investment. Within the tourism industry, the need for large-scale initial capital investment in the hotel sector, make the latter particularly vulnerable to the vagaries of the tourism market. Given an up-turn in demand, the hotel industry cannot always respond immediately and its' response ...

Internet is an important tool for information searching and purchasing of products especially in tourism. This paper investigates the impact of demographic and travel characteristics of hotel guests on online and offline reservations. It also examines the importance of hotel attributes in selecting a hotel and the differences in priorities between guests who book their accommodation online and ...

This contribution aims to provide an analysis of the current state of web accessibility in the tourism industry with the focus on the Austrian hotel sector. The results of the conducted study verify previous research, showing that tourism organizations considerably lack awareness of web accessibility. A three dimensional hotel categorization model on accessibility is introduced to encompass the...

Recently, we can refer to user reviews in the shopping or hotel reservation sites. However, with the exponential growth of information of the Internet, it is becoming increasingly difficult for a user to read and understand all the materials from a large-scale reviews. In this paper, we propose a method for classifying hotel reviews written in Japanese into criteria, e.g., location and faciliti...

This paper proposes a new collaboration protocol for procuring travel services within tight deadlines, where personal assistant agents, loaded onto travelers’ mobile phones, collaborate with each other to procure services available at particular time slots, such as hotel rooms, flights and concerts. A simulation model of a travel services marketplace has been built to test if the new protocol i...

HAT archaic, residuary "s" in hostel might be said to represent whateVer it is that distinguishes such an establishment from the s-less hotel. We run hostels do well to examine ln?se distinguishing features with very S^eat care, because it is the provision ot them, rather than of basic hotel reciuirements, that justifies our existence. The basic hotel requirements we must provide too, but every...

T raditionally, access to services offered over the World Wide Web has relied on the interaction between a browser and a Web server using the HTTP protocol. More recently, programmatic access to services over the Web, called Web services, has been the subject of intense activity and standardization efforts.1-2 In this new model, Web service providers use the Web Services Description Language (W...

a r t i c l e i n f o The hotel industry has been hit hard by the economic recession. Given the economic challenges facing businesses have not been seen since the Great Depression, hotel executives are making unstructured or first-time decisions, responding to the current business climate. Using McCracken's (1988) long interview method, four Pacific Asia hotel executives provide insights of how...